sla_policies.xml 2.06 KB
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<?xml version="1.0" encoding="UTF-8"?>
<odoo>
	<data noupdate="1">
        <record id="reponse_10_mins" model="sh.helpdesk.sla">
            <field name="name">Respuesta 10min</field>
            <field name="sh_team_id" ref="helpdesk_morsa.ti_emergency"/>
            <field name="sh_sla_target_type">reaching_stage</field>
            <field name="sh_stage_id" ref="helpdesk_morsa.response_10_minutes"/>
            <field name="sh_minutes">10</field>
            <field name="sh_hours">0</field>
            <field name="sh_days">0</field>
            
        </record>
        <record id="attended_support" model="sh.helpdesk.sla">
            <field name="name">Atención Soporte</field>
            <field name="sh_team_id" ref="helpdesk_morsa.techinnical_support"/>
            <field name="sh_sla_target_type">reaching_stage</field>
            <field name="sh_stage_id" ref="sh_all_in_one_helpdesk.done_stage"/>
            <field name="sh_minutes">0</field>
            <field name="sh_hours">12</field>
            <field name="sh_days">0</field>
        </record>
        <record id="attended_erp" model="sh.helpdesk.sla">
            <field name="name">Atención ERP</field>
            <field name="sh_team_id" ref="helpdesk_morsa.erp_asistense"/>
            <field name="sh_sla_target_type">reaching_stage</field>
            <field name="sh_stage_id" ref="sh_all_in_one_helpdesk.done_stage"/>
            <field name="sh_minutes">0</field>
            <field name="sh_hours">12</field>
            <field name="sh_days">0</field>
        </record>
        <record id="attended_ermengency" model="sh.helpdesk.sla">
            <field name="name">Atención 911</field>
            <field name="sh_team_id" ref="helpdesk_morsa.ti_emergency"/>
            <field name="sh_sla_target_type">reaching_stage</field>
            <field name="sh_stage_id" ref="sh_all_in_one_helpdesk.done_stage"/>
            <field name="sh_minutes">0</field>
            <field name="sh_hours">12</field>
            <field name="sh_days">0</field>
        </record>
        
        
        
    </data>
</odoo>