<?xml version="1.0" encoding="UTF-8"?>
<odoo>
	<data noupdate="1">
		<record id="sh_ticket_reminder_mail_template" model="mail.template">
			<field name="name">Ticket Reminder</field>
			<field name="model_id" ref="sh_all_in_one_helpdesk.model_helpdesk_ticket" />
			<field name="email_from">{{ (object.company_id.partner_id.email_formatted) }}</field>
			<field name="subject">{{object.company_id.name}} Ticket Reminder (Ref {{object.name or 'n/a' }})</field>
			<field name="auto_delete" eval="False" />
			<field name="body_html" type="html">
				<div style="margin: 0px; padding: 0px;">
					<table border="0" width="100%" cellpadding="0" bgcolor="#ededed" style="padding: 20px; background-color: #ededed; border-collapse:separate;">
						<tbody>

							<!-- HEADER -->
							<tr>
								<td align="center" style="min-width: 590px;">
									<table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
										<tr>
											<td valign="middle">
												<span style="font-size:20px; color:white; font-weight: bold;">
													<strong>Ticket Remainder (<t t-out="object.name" />)</strong>
												</span>
											</td>
											<td valign="middle" align="right">
												<img src="/logo.png?company=${object.company_id.id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="{{object.company_id.name}}" />
											</td>
										</tr>
									</table>
								</td>
							</tr>

							<!-- CONTENT -->
							<tr>
								<td align="center" style="min-width: 590px;">
									<table width="590" border="0" cellpadding="0" bgcolor="#ffffff" style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;">
										<tbody>
											<td valign="top" style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;">
												<p style="margin: 0px; padding: 0px; font-size: 13px;">
													<h2>Ticket Information</h2>
													<strong>Ticket :</strong>
													<t t-out="object.name" />
													<br />
													<br />
													<strong>Create Date :</strong>
													<t t-out="object.create_date" />
													<br />
													<br />
													<strong>Due Date : </strong>
													<t t-out="object.sh_due_date" />
													<br />
													<br />
													<t t-if="object.subject_id">
														<strong>Subject : </strong>
														<t t-out="object.subject_id.name" />
														<br />
														<br />
							                      	</t>
							                      	<t t-if="object.ticket_type">
														<strong>Type : </strong>
														<t t-out="object.ticket_type.name" />
														<br />
														<br />
							                      	</t>
							    					<t t-if="object.category_id">
														<strong>Category : </strong>
														<t t-out="object.category_id.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.sub_category_id">
														<strong>Sub Category : </strong>
														<t t-out="object.sub_category_id.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.priority">
														<strong>Priority : </strong>
														<t t-out="object.priority.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.team_id">
														<strong>Team : </strong>
														<t t-out="object.team_id.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.team_head">
														<strong>Team Head : </strong>
														<t t-out="object.team_head.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.user_id">
														<strong>Assigned To : </strong>
														<t t-out="object.user_id.name" />
														<br />
														<br />
							                      	</t>
													<t t-if="object.sh_user_ids">
														<strong>Assign Multi Users : </strong>
														<t t-foreach="object.sh_user_ids" t-as="row">
															<span class="badge badge-info" style="padding-right:5px">
									    						<t t-out="row.name" />
									    					</span>
									    				</t>
									    				<br />
														<br />
							                      	</t>
													<t t-if="object.tag_ids">
														<strong>Tags : </strong>
														<t t-foreach="object.tag_ids" t-as="tag">
															<span class="badge badge-info" style="padding-right:5px">
									    						<t t-out="tag.name" />
									    					</span>
									    				</t>
									    				<br />
														<br />
							                      	</t>
													<t t-if="object.product_ids">
														<strong>Products : </strong>
														<t t-foreach="object.product_ids" t-as="product">
															<span class="badge badge-info" style="padding-right:5px">
									    						<t t-out="product.name_get()[0][1]" />
									    					</span>
									    				</t>
									    				<br />
														<br />
							                      	</t>
													<strong>Partner : </strong>
													<t t-out="object.partner_id.name" />
													<br />
													<br />
													<strong>Person Name : </strong>
													<t t-out="object.person_name" />
													<br />
													<br />
													<strong>Email : </strong>
													<t t-out="object.email" />
													<br />
													<br />
													<center>
														<a t-attf-href="{{object.form_url}}" style="background-color: #1abc9c; padding: 10px; text-decoration: none; color: #fff; border-radius: 5px; font-size: 16px;" class="o_default_snippet_text">View Ticket</a>
													</center>
												</p>
											</td>
										</tbody>
									</table>
								</td>
							</tr>

							<!-- FOOTER -->
							<tr>
				              <td align="center" style="min-width: 590px;">
				                <table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
				                  <tr>
				                    <td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
				                      <t t-out="object.company_id.name" />
				                      <br />
				                      <t t-out="object.company_id.phone or ''" />
				                    </td>
				                    <td valign="middle" align="right" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
				
				                      <t t-if="object.company_id.email">
				                        <a t-attf-href="mailto:{{object.company_id.email}}" style="text-decoration:none; color: white;">
				                          <t t-out="object.company_id.email" />
				                        </a>
				                      </t>
				
				                      <br />
				                      <t t-if="object.company_id.website">
				                        <a t-attf-href="{{object.company_id.website}}" style="text-decoration:none; color: white;">
				                          <t t-out="object.company_id.website" />
				                        </a>
				                      </t>
				                    </td>
				                  </tr>
				                </table>
				              </td>
				            </tr>
						</tbody>
					</table>
				</div>
			</field>
		</record>
	</data>
</odoo>