<?xml version="1.0" encoding="utf-8"?> <odoo> <record id="action_report_helpdesk_ticket" model="ir.actions.report"> <field name="name">Helpdesk Ticket</field> <field name="model">helpdesk.ticket</field> <field name="report_type">qweb-pdf</field> <field name="report_name">sh_all_in_one_helpdesk.report_helpdeskticket</field> <field name="report_file">sh_all_in_one_helpdesk.report_helpdeskticket</field> <field name="binding_model_id" ref="model_helpdesk_ticket" /> <field name="binding_type">report</field> </record> <record id="action_portal_report_helpdesk_ticket" model="ir.actions.report"> <field name="name">Helpdesk Ticket</field> <field name="model">helpdesk.ticket</field> <field name="report_type">qweb-pdf</field> <field name="report_name">sh_all_in_one_helpdesk.report_portal_helpdeskticket</field> <field name="report_file">sh_all_in_one_helpdesk.report_portal_helpdeskticket</field> <field name="binding_model_id" ref="model_helpdesk_ticket" /> <field name="groups_id" eval="[(4, ref('base.group_portal'))]"/> <field name="binding_type">report</field> </record> </odoo>