Skip to content

Arturo Jasso Origel / helpdesk

Go to a project
Commit 17db1b50 by Arturo Jasso Origel
Options

cambios y adecuaciones para la implemantación condiferentes modulos como de… 

cambios y adecuaciones para la implemantación condiferentes modulos como de mantenimiento y futuro rh
parent 1804d8fb
Showing with 1242 additions and 80 deletions
helpdesk_maintenance/__init__.py 0 → 100644
from . import controllers
from . import models
\ No newline at end of file
helpdesk_maintenance/__manifest__.py 0 → 100644
# -*- coding: utf-8 -*-
{
"name":"Mantenimiento Morsa",
"author":"Arturo Jasso",
"website":"",
"support":"arturo.jasso@morsa.com.mx",
"category":"Discuss",
"license":"OPL-1",
"summary":"Actualizaciones y adecuaciones para el área de mantenimineto",
"description":"""Actualización para requerimientos de morsa """,
"version":"15.0.34",
"depends": [
"base",
"portal_design_helpdesk",
"sh_all_in_one_helpdesk",
"vista_backend_theme",
"hide_odoo",
"helpdesk_morsa",
],
"data": [
'data/helpdesk_team.xml',
'data/maintenance_type.xml',
'views/portal_my.xml',
'views/portal_maintenance.xml',
],
'assets': {
'web.assets_frontend': [
'/helpdesk_maintenance/static/src/scss/portal.scss',
'/helpdesk_maintenance/static/src/js/portal.js',
],
},
"application":False,
"auto_install":False,
"installable":True,
}
helpdesk_maintenance/controllers/__init__.py 0 → 100644
from . import portal
\ No newline at end of file
helpdesk_maintenance/controllers/portal.py 0 → 100644
# -*- coding: utf-8 -*-
from odoo import fields, http, _
from odoo.http import request
from odoo.addons.portal.controllers.portal import CustomerPortal, pager as portal_pager
from odoo.tools import date_utils, groupby as groupbyelem
from odoo.osv.expression import AND
from dateutil.relativedelta import relativedelta
from operator import itemgetter
from collections import OrderedDict
from odoo.exceptions import AccessError, MissingError, UserError
from odoo.addons.portal.controllers.mail import _message_post_helper
from datetime import datetime, date, timedelta
import json
import base64
import werkzeug
import logging
_logger = logging.getLogger(__name__)
from odoo.addons.sh_all_in_one_helpdesk.controllers.portal import PortalHelpdesk
FORMAT = '%d/%m/%Y'
class PortalCustomerMaintenence(CustomerPortal):
def _prepare_home_portal_values(self):
return {}
def prepare_maintenance(self):
domain = [('team_id.id','=',request.env.ref('helpdesk_maintenance.maintenance').id)]
return domain
def _prepare_portal_layout_values(self):
values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
ticket_domain = [('stage_id.id','not in',[stage_close,stage_done,stage_cancel])]
if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
elif request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'leader':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
ticket_domain.append(('team_head', '=', request.env.user.id))
elif request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'manager':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('user_id', '=', False))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(('sh_user_ids', '=', False))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
ticket_domain.append(('team_head', '=', request.env.user.id))
ticket_domain.append(('team_head', '=', False))
else:
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('partner_id', '=', request.env.user.partner_id.id))
new_domain_sup = AND([self.prepare_maintenance(), ticket_domain])
maintenance_count = len(request.env['helpdesk.ticket'].sudo().search(new_domain_sup))
tickets = request.env['helpdesk.ticket'].sudo().search(ticket_domain)
values['tickets'] = tickets
values['maintenance_count'] = maintenance_count
return values
@http.route('/my/mantenimiento',type='http',auth="user",website=True)
def prepare_portal_maintenance(self,**kw):
values = self._prepare_home_portal_values()
return request.render("helpdesk_maintenance.portal_my_maintenance",{})
@http.route(['/my/mantenimientos', '/my/mantenimientos/page/<int:page>'],type='http',auth="user",website=True)
def portal_my_maintenance(self,ctr='show',page=1,sortby=None,filterby=None,search=None,search_in='all',groupby='create_by',**kw):
values = self._prepare_portal_layout_values()
HelpdeskTicket = request.env['helpdesk.ticket'].sudo()
searchbar_sortings = {
'create_date': {
'label': _('Newest'),
'order': 'create_date desc'
},
'name': {
'label': _('Name'),
'order': 'name'
},
}
searchbar_inputs = {
'all': {
'input': 'all',
'label': _('Search in All')
},
}
searchbar_groupby = {
'create_by': {
'input': 'create_by',
'label': _('Created By')
},
'ticket_type': {
'input': 'ticket_type',
'label': _('Ticket Type')
},
'status': {
'input': 'status',
'label': _('Status')
},
'customer': {
'input': 'customer',
'label': _('Customer')
},
'category': {
'input': 'category',
'label': _('Category')
},
'subcategory': {
'input': 'subcategory',
'label': _('Sub Category')
},
'subject': {
'input': 'subject',
'label': _('Subject')
},
'priority': {
'input': 'priority',
'label': _('Priority')
},
'state': {
'input': 'state',
'label': _('Reply Status')
},
}
today = fields.Date.today()
quarter_start, quarter_end = date_utils.get_quarter(today)
last_week = today + relativedelta(weeks=-1)
last_month = today + relativedelta(months=-1)
last_year = today + relativedelta(years=-1)
searchbar_filters = {
'all': {
'label': _('All'),
'domain': []
},
'today': {
'label': _('Today'),
'domain': [("create_date", "=", today)]
},
'week': {
'label':
_('This week'),
'domain':
[('create_date', '>=', date_utils.start_of(today, "week")),
('create_date', '<=', date_utils.end_of(today, 'week'))]
},
'month': {
'label':
_('This month'),
'domain':
[('create_date', '>=', date_utils.start_of(today, 'month')),
('create_date', '<=', date_utils.end_of(today, 'month'))]
},
'year': {
'label':
_('This year'),
'domain':
[('create_date', '>=', date_utils.start_of(today, 'year')),
('create_date', '<=', date_utils.end_of(today, 'year'))]
},
'quarter': {
'label':
_('This Quarter'),
'domain': [('create_date', '>=', quarter_start),
('create_date', '<=', quarter_end)]
},
'last_week': {
'label':
_('Last week'),
'domain':
[('create_date', '>=', date_utils.start_of(last_week, "week")),
('create_date', '<=', date_utils.end_of(last_week, 'week'))]
},
'last_month': {
'label':
_('Last month'),
'domain':
[('create_date', '>=',
date_utils.start_of(last_month, 'month')),
('create_date', '<=', date_utils.end_of(last_month, 'month'))]
},
'last_year': {
'label':
_('Last year'),
'domain':
[('create_date', '>=', date_utils.start_of(last_year, 'year')),
('create_date', '<=', date_utils.end_of(last_year, 'year'))]
},
}
# default sort by value
if not sortby:
sortby = 'create_date'
order = searchbar_sortings[sortby]['order']
# default filter by value
if not filterby:
filterby = 'all'
domain = AND([searchbar_filters[filterby]['domain']])
if search and search_in:
domain = AND([domain, [('name', 'ilike', search)]])
ticket_domain = self.prepare_maintenance()
if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
elif request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'leader':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
ticket_domain.append(('team_head', '=', request.env.user.id))
elif request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'manager':
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(('sh_user_ids', '=', False))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('user_id', '=', False))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
ticket_domain.append(('team_head', '=', request.env.user.id))
ticket_domain.append(('team_head', '=', False))
else:
ticket_domain.append(('|'))
ticket_domain.append(('|'))
ticket_domain.append(('user_id', '=', request.env.user.id))
ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
ticket_domain.append(
('partner_id', '=', request.env.user.partner_id.id))
stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
ticket_domain.append(('stage_id.id','not in',[stage_close,stage_done,stage_cancel]))
domain = AND([domain, ticket_domain])
maintenance_count = len(HelpdeskTicket.search(domain).filtered(lambda h: h.team_id.id == request.env.ref('helpdesk_morsa.techinnical_support').id))
# pager
pager = portal_pager(url="/my/soporte",url_args={'sortby': sortby,'search_in': search_in,'search': search,'filterby': filterby},total=maintenance_count,page=page,step=self._items_per_page)
if groupby == 'create_by':
order = "create_uid, %s" % order
elif groupby == 'ticket_type':
order = "ticket_type, %s" % order
elif groupby == 'status':
order = "stage_id, %s" % order
elif groupby == 'customer':
order = "partner_id, %s" % order
elif groupby == 'category':
order = "category_id, %s" % order
elif groupby == 'subcategory':
order = "sub_category_id, %s" % order
elif groupby == 'subject':
order = "subject_id, %s" % order
elif groupby == 'priority':
order = "priority, %s" % order
elif groupby == 'state':
order = 'state,%s' % order
tickets = HelpdeskTicket.search(domain,order=order,limit=self._items_per_page,offset=pager['offset'])
request.session['my_tickets_history'] = tickets.ids[:100]
if groupby == 'create_by':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('create_uid'))
]
elif groupby == 'ticket_type':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('ticket_type'))
]
elif groupby == 'status':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('stage_id'))
]
elif groupby == 'customer':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('partner_id'))
]
elif groupby == 'category':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('category_id'))
]
elif groupby == 'subcategory':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('sub_category_id'))
]
elif groupby == 'subject':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('subject_id'))
]
elif groupby == 'priority':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('priority'))
]
elif groupby == 'state':
grouped_tickets = [
HelpdeskTicket.concat(*g)
for k, g in groupbyelem(tickets, itemgetter('state'))
]
# content according to pager and archive selected
values.update({
'created': ctr,
'tickets':tickets,
'grouped_tickets':grouped_tickets,
'page_name':'maintenance',
'default_url':'/my/mantenimientos',
'maintenance_count':maintenance_count,
'pager':pager,
'searchbar_sortings':searchbar_sortings,
'search_in':search_in,
'sortby':sortby,
'groupby':groupby,
'searchbar_inputs':searchbar_inputs,
'searchbar_groupby':searchbar_groupby,
'searchbar_filters':OrderedDict(sorted(searchbar_filters.items())),
'filterby':filterby,
})
return request.render("helpdesk_maintenance.portal_my_maitenance",values)
@http.route('/portal-create-ticket-maintenance', type='http', auth='public', csrf=False)
def portal_create_ticket_support(self, **kw):
try:
login_user = request.env.user
if login_user and login_user.login != 'public':
partner_id = False
if kw.get('partner_id') and kw.get('partner_id') != '':
partner_id = request.env['res.partner'].sudo().search(
[('id', '=', int(kw.get('partner_id')))], limit=1)
else:
partner_id = request.env['res.partner'].sudo().search(
[('email', '=', kw.get('portal_email'))], limit=1)
if not partner_id:
return json.dumps({"resp":"Error","message":"Colaborador no encontrado, favor de verificar que haya agregado uno"})
if partner_id:
unvalued_tickets = len(
request.env['helpdesk.ticket'].sudo().search([
('stage_id','=',request.env.ref('sh_all_in_one_helpdesk.done_stage').id),
('priority_new','=',False)])
)
if unvalued_tickets >= 3:
return json.dumps({"resp":"Error","message":"Tienes demasiados tickets sin evaluar, favor de evaluarlos"})
ticket_dic = {
'partner_id': partner_id.id,
'ticket_from_portal': True
}
if kw.get('portal_phone'):
partner_id.update({'phone': kw.get('portal_phone')})
ticket_dic.update({
'mobile_no':kw.get('portal_phone')
})
if kw.get('portal_contact_name'):
ticket_dic.update({
'person_name':
kw.get('portal_contact_name'),
})
if kw.get('portal_email'):
ticket_dic.update({
'email': kw.get('portal_email'),
})
team_id = request.env['helpdesk.team'].sudo().browse(request.env.ref('helpdesk_maintenance.maintenance').id)
if team_id:
ticket_dic.update({
'team_id': team_id.id,
'team_head': team_id.team_head.id,
})
if kw.get('portal_description'):
ticket_dic.update({
'description':
kw.get('portal_description'),
})
if kw.get('portal_main_type'):
ticket_dic.update({
'maintenance_type_id': kw.get('portal_main_type')
})
if kw.get('portal_severity'):
ticket_dic.update({
'severity_type': kw.get('portal_severity'),
})
if kw.get('portal_date_fail'):
ticket_dic.update({
'date_fail': datetime.strptime(kw.get('portal_date_fail'),FORMAT).date(),
})
if kw.get('portal_fail_type'):
ticket_dic.update({
'fail_type': kw.get('portal_fail_type'),
})
ticket_id = request.env['helpdesk.ticket'].sudo().create(ticket_dic)
if 'portal_file' in request.params:
attached_files = request.httprequest.files.getlist('portal_file')
attachment_ids = []
for attachment in attached_files:
result = base64.b64encode(attachment.read())
attachment_id = request.env['ir.attachment'].sudo(
).create({
'name': attachment.filename,
'res_model': 'helpdesk.ticket',
'res_id': ticket_id.id,
'display_name': attachment.filename,
'datas': result,
})
attachment_ids.append(attachment_id.id)
ticket_id.attachment_ids = [(6, 0, attachment_ids)]
return request.redirect("/my/soporte?ctr=False")
except Exception as e:
_logger.exception('Something went wrong %s',str(e))
@http.route(['/my/soporte/<int:ticket_id>'],type='http',auth="public",website=True)
def portal_my_ticket_detail_soporte(self,ticket_id,access_token=None,report_type=None,message=False,download=False,**kw):
try:
ticket_sudo = self._document_check_access('helpdesk.ticket', ticket_id, access_token=access_token)
except (AccessError, MissingError):
return request.redirect('/my')
if report_type in ('html', 'pdf', 'text'):
return self._show_report(model=ticket_sudo,report_type=report_type,report_ref='sh_all_in_one_helpdesk.action_portal_report_helpdesk_ticket',download=download)
if ticket_sudo:
if request.env.company.sh_receive_email_seeing_ticket:
body = _('Ticket visto por el cliente %s',ticket_sudo.partner_id.name)
_message_post_helper(
"helpdesk.ticket",
ticket_sudo.id,
body,
token=ticket_sudo.access_token,
message_type="notification",
subtype_xmlid="mail.mt_note",
partner_ids=ticket_sudo.user_id.sudo().partner_id.ids,
)
values = {
'token': access_token,
'soporte': ticket_sudo,
'message': message,
'bootstrap_formatting': True,
'partner_id': ticket_sudo.partner_id.id,
'report_type': 'html',
}
return request.render("helpdesk_morsa.portal_ticket_page_support",values)
\ No newline at end of file
helpdesk_maintenance/data/helpdesk_team.xml 0 → 100644
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<data noupdate="1">
<record id="maintenance" model="helpdesk.team">
<field name="name">Mantenimiento</field>
<field name="short_name">MAN</field>
<field name="team_head" ref="base.user_admin"/>
<field name="sh_resource_calendar_id" ref="resource.resource_calendar_std"/>
</record>
</data>
</odoo>
\ No newline at end of file
helpdesk_maintenance/data/maintenance_type.xml 0 → 100644
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<data noupdate="1">
<record id="air_conditioning" model="maintenance.type">
<field name="name">Aire acondicionado</field>
</record>
<record id="brickwork" model="maintenance.type">
<field name="name">Aire acondicionado</field>
</record>
<record id="electricity" model="maintenance.type">
<field name="name">Electricidad (contactos, generadores, transformadores, tableros)</field>
</record>
<record id="plumbing_outside" model="maintenance.type">
<field name="name">Fontaneria (cisternas, tinacos, aljibes, fosas)</field>
</record>
<record id="smithy" model="maintenance.type">
<field name="name">Herreria</field>
</record>
<record id="lightning" model="maintenance.type">
<field name="name">Iluminación (lamparas de oficinas, almacen, racks, exteriores)</field>
</record>
<record id="plumbing_inside" model="maintenance.type">
<field name="name">Plomeria (baños y comedor)</field>
</record>
<record id="emergency" model="maintenance.type">
<field name="name">Urgencia (comprometa la seguridad física o patrimonial</field>
</record>
</data>
</odoo>
\ No newline at end of file
helpdesk_maintenance/models/__init__.py 0 → 100644
from . import helpdesk_ticket
from . import maintenance_type
\ No newline at end of file
helpdesk_maintenance/models/helpdesk_ticket.py 0 → 100644
from odoo import models, fields, api, _, SUPERUSER_ID
import random
from datetime import datetime, timedelta
from odoo.tools import email_re, email_escape_char, email_split
from odoo.exceptions import UserError,ValidationError
from odoo.tools import email_re
import uuid
import pytz
import logging
_logger = logging.getLogger(__name__)
class HelpdeskTicket(models.Model):
_inherit = 'helpdesk.ticket'
maintenance_type_id = fields.Many2one('maintenance.type',string="Tipo mantenimiento")
date_fail = fields.Date('Fecha de falla')
severity_type = fields.Selection([
('1','Leve'),
('2','Medio'),
('3','Grave'),
])
fail_type = fields.Selection([
('fail','Falla'),('warranty','Garantía')
],string="Tipo de falla")
def _compute_access_url(self):
super(HelpdeskTicket, self)._compute_access_url()
for ticket in self:
if ticket.team_id.id == self.env.ref('helpdesk_maintenance.maintenance').id:
ticket.access_url = '/my/manteniminetos/%s' % (ticket.id)
\ No newline at end of file
helpdesk_maintenance/models/maintenance_type.py 0 → 100644
from odoo import models, fields, api, _
from odoo.exceptions import UserError
class MaintenanceType(models.Model):
_name = 'maintenance.type'
_rec_name = 'name'
name = fields.Char('Nombre')
\ No newline at end of file
helpdesk_maintenance/static/src/img/mantenimiento.svg 0 → 100644
This source diff could not be displayed because it is too large. You can view the blob instead.
helpdesk_maintenance/static/src/img/mantenimineto_back.svg 0 → 100644
This source diff could not be displayed because it is too large. You can view the blob instead.
helpdesk_maintenance/static/src/img/matenimiento_icon.svg 0 → 100644
<?xml version="1.0" encoding="iso-8859-1"?>
<!-- Generator: Adobe Illustrator 16.0.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd">
<svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" width="520px"
height="520px" viewBox="0 0 520 520" style="enable-background:new 0 0 520 520;" xml:space="preserve">
<g id="_x36_49_x2C__Maintenance_x2C__Support_x2C__Technical_x2C__Fix">
<g>
<circle style="fill:#BCE4FF;" cx="452.5" cy="75.29" r="30"/>
<path style="fill:#BCE4FF;" d="M62.5,375.29c13.81,0,25,11.19,25,25s-11.19,25-25,25s-25-11.19-25-25S48.69,375.29,62.5,375.29z"
/>
<path style="fill:#33383F;" d="M317.23,100.75c0,19.3-9.121,36.46-23.28,47.43c-3.601,2.8-7.53,5.19-11.72,7.11v39.09v29.36v2.74
V338.1c-8.041,3.86-17.03,6.03-26.5,6.03c-8.31,0-16.24-1.67-23.5-4.66V225.1v-31.59v-38.22c-4.13-1.9-8.01-4.25-11.57-7
c-14.25-10.95-23.43-28.17-23.43-47.54c0-26.12,16.7-48.34,40-56.57v56.57h40V44.18C300.529,52.41,317.23,74.63,317.23,100.75z"/>
<path style="fill:#5CBEFF;" d="M347.5,282.39c0,50.42-41.311,91.74-91.74,91.74c-50.63,0-91.94-41.32-91.94-91.74
c0-42.5,29.12-78.43,68.41-88.879v31.59c-22.5,9.29-38.41,31.48-38.41,57.26c0,25.67,15.91,47.83,38.41,57.109
c7.26,2.99,15.19,4.66,23.5,4.66c9.47,0,18.459-2.17,26.5-6.03c22.5-9.279,38.41-31.439,38.41-57.109
c0-25.78-15.91-47.97-38.41-57.25v-29.36C319.87,205.82,347.5,240.99,347.5,282.39z"/>
<path style="fill:#3256C1;" d="M255.76,374.13c50.43,0,91.74-41.32,91.74-91.74c0-41.399-27.63-76.57-65.27-88.01v-39.09
c4.189-1.92,8.119-4.31,11.72-7.11c13.89,3.76,26.88,9.51,38.729,17.08l47.61-30.22l25.989,26l-30.139,47.6
c8.529,13.48,14.869,28.43,18.439,44.51l54.92,12.27v36.8l-54.92,12.271c-3.57,16.08-9.91,31.03-18.439,44.51l30.139,47.61
L380.29,432.6l-47.61-30.14c-13.4,8.53-28.43,14.87-44.51,18.44l-12.27,54.92h-36.8l-12.27-54.92
c-16.08-3.57-31.03-9.91-44.51-18.44l-47.61,30.14l-25.99-25.989L138.86,359c-8.53-13.4-14.87-28.43-18.44-44.51L65.5,302.22
v-36.8l54.92-12.27c3.57-16.081,9.91-31.03,18.44-44.51l-30.14-47.6l25.99-26l47.61,30.22c11.74-7.5,24.59-13.21,38.34-16.97
c3.56,2.75,7.44,5.1,11.57,7v38.22c-39.29,10.45-68.41,46.38-68.41,88.879C163.82,332.81,205.13,374.13,255.76,374.13z"/>
<path d="M457.061,365.58c3.979,1.13,6.289,5.29,5.149,9.27c-1.14,3.98-5.29,6.29-9.271,5.15c-3.979-1.14-6.289-5.29-5.149-9.27
C448.92,366.75,453.08,364.44,457.061,365.58z"/>
<path d="M442.061,165.58c3.979,1.14,6.289,5.29,5.149,9.27c-1.13,3.98-5.29,6.29-9.271,5.15c-3.979-1.13-6.289-5.29-5.149-9.27
S438.08,164.44,442.061,165.58z"/>
<path d="M372.061,55.58c3.979,1.14,6.289,5.29,5.149,9.27c-1.13,3.98-5.29,6.29-9.271,5.15c-3.979-1.13-6.289-5.29-5.149-9.27
S368.08,54.44,372.061,55.58z"/>
<path d="M337.061,440.58c3.979,1.14,6.289,5.29,5.149,9.27c-1.14,3.98-5.29,6.29-9.271,5.15c-3.979-1.13-6.289-5.29-5.149-9.27
C328.92,441.75,333.08,439.44,337.061,440.58z"/>
<path d="M162.06,445.58c3.98,1.13,6.29,5.29,5.15,9.27c-1.14,3.98-5.29,6.29-9.27,5.15s-6.29-5.29-5.15-9.27
C153.92,446.75,158.08,444.44,162.06,445.58z"/>
<path d="M152.06,40.58c3.98,1.14,6.29,5.29,5.15,9.27c-1.13,3.98-5.29,6.29-9.27,5.15c-3.98-1.13-6.29-5.29-5.15-9.27
S148.08,39.44,152.06,40.58z"/>
<circle cx="65.29" cy="213.23" r="7.498"/>
<path d="M57.06,80.58c3.98,1.14,6.29,5.29,5.15,9.27c-1.13,3.98-5.29,6.29-9.27,5.15c-3.98-1.13-6.29-5.29-5.15-9.27
S53.08,79.44,57.06,80.58z"/>
<path d="M255.76,379.13c-53.453,0-96.94-43.397-96.94-96.74c0-43.881,29.659-82.417,72.125-93.711
c2.669-0.708,5.408,0.878,6.117,3.547c0.71,2.668-0.878,5.407-3.547,6.117c-38.092,10.131-64.695,44.693-64.695,84.047
c0,47.829,39.001,86.74,86.94,86.74c47.828,0,86.74-38.911,86.74-86.74c0-37.957-25.382-72.18-61.725-83.226
c-2.642-0.803-4.133-3.596-3.329-6.238c0.803-2.642,3.597-4.132,6.237-3.33c19.44,5.908,36.945,18.176,49.289,34.543
c12.775,16.939,19.527,37.083,19.527,58.25C352.5,335.732,309.103,379.13,255.76,379.13z"/>
<path d="M232.228,344.471c-0.635,0-1.281-0.121-1.904-0.379c-25.213-10.397-41.504-34.629-41.504-61.731
c0-27.183,16.291-51.472,41.502-61.882c2.553-1.053,5.476,0.162,6.53,2.713c1.054,2.552-0.161,5.476-2.713,6.53
c-21.455,8.858-35.318,29.521-35.318,52.639c0,23.037,13.863,43.639,35.316,52.487c2.553,1.053,3.769,3.976,2.716,6.528
C236.057,343.305,234.193,344.471,232.228,344.471z"/>
<path d="M282.232,343.101c-1.965,0-3.829-1.165-4.625-3.095c-1.053-2.553,0.164-5.476,2.717-6.528
c21.453-8.848,35.316-29.45,35.316-52.487c0-23.122-13.863-43.779-35.316-52.628c-2.553-1.053-3.77-3.976-2.717-6.528
c1.053-2.553,3.976-3.769,6.529-2.716c25.213,10.398,41.504,34.685,41.504,61.872c0,27.103-16.291,51.334-41.504,61.731
C283.513,342.979,282.867,343.101,282.232,343.101z"/>
<path d="M275.9,480.82h-36.8c-2.341,0-4.369-1.625-4.88-3.91l-11.585-51.856c-14.129-3.469-27.652-9.074-40.283-16.696
l-44.968,28.467c-1.975,1.253-4.556,0.966-6.21-0.689l-25.99-25.989c-1.654-1.653-1.94-4.233-0.689-6.21l28.462-44.961
c-7.6-12.538-13.204-26.063-16.692-40.289L64.41,307.1c-2.285-0.511-3.91-2.538-3.91-4.88v-36.8c0-2.342,1.625-4.369,3.91-4.88
l51.856-11.585c3.469-14.128,9.074-27.651,16.696-40.283l-28.467-44.958c-1.251-1.976-0.965-4.556,0.688-6.209l25.99-26
c1.656-1.658,4.238-1.941,6.216-0.687l44.955,28.535c11.461-6.965,23.892-12.303,36.997-15.887
c2.665-0.73,5.414,0.841,6.142,3.504c0.729,2.664-0.84,5.414-3.504,6.142c-13.175,3.603-25.613,9.107-36.967,16.361
c-1.637,1.047-3.731,1.05-5.372,0.008l-44.227-28.073l-20.329,20.337l28,44.22c1.034,1.633,1.034,3.715,0,5.349
c-8.438,13.334-14.421,27.775-17.784,42.92c-0.42,1.894-1.898,3.373-3.791,3.796L70.5,269.426v28.788l51.01,11.396
c1.893,0.423,3.371,1.902,3.791,3.796c3.389,15.266,9.37,29.702,17.776,42.909c1.041,1.634,1.043,3.722,0.007,5.359l-28,44.229
l20.331,20.33l44.229-27.999c1.633-1.033,3.715-1.034,5.348-0.001c13.334,8.438,27.774,14.422,42.92,17.785
c1.893,0.42,3.373,1.897,3.796,3.791l11.396,51.01h28.787l11.396-51.01c0.423-1.894,1.903-3.371,3.796-3.791
c15.267-3.39,29.703-9.371,42.909-17.777c1.634-1.04,3.724-1.043,5.359-0.007l44.229,27.999l20.331-20.33l-27.999-44.229
c-1.034-1.633-1.034-3.716-0.001-5.349c8.438-13.334,14.421-27.774,17.784-42.92c0.42-1.894,1.897-3.373,3.791-3.796l51.01-11.396
v-28.788l-51.01-11.396c-1.893-0.423-3.371-1.902-3.791-3.796c-3.363-15.145-9.346-29.586-17.784-42.92
c-1.034-1.633-1.033-3.716,0.001-5.349l27.999-44.22l-20.329-20.337l-44.227,28.073c-1.64,1.042-3.734,1.039-5.371-0.008
c-11.461-7.321-24.025-12.862-37.345-16.467c-2.665-0.721-4.241-3.467-3.52-6.133c0.722-2.665,3.47-4.24,6.133-3.52
c13.257,3.588,25.822,8.965,37.398,16l44.955-28.535c1.979-1.256,4.56-0.97,6.216,0.687l25.99,26
c1.653,1.654,1.939,4.233,0.688,6.209l-28.467,44.958c7.623,12.632,13.228,26.154,16.697,40.283l51.855,11.585
c2.285,0.511,3.91,2.538,3.91,4.88v36.8c0,2.342-1.625,4.369-3.91,4.88l-51.855,11.586c-3.471,14.129-9.075,27.651-16.697,40.282
l28.467,44.968c1.252,1.977,0.965,4.557-0.688,6.21l-25.989,25.989c-1.656,1.655-4.234,1.941-6.211,0.689l-44.961-28.463
c-12.537,7.601-26.063,13.204-40.289,16.693l-11.586,51.855C280.27,479.195,278.241,480.82,275.9,480.82z"/>
<path d="M62.5,430.29c-16.542,0-30-13.458-30-30s13.458-30,30-30s30,13.458,30,30S79.042,430.29,62.5,430.29z M62.5,380.29
c-11.028,0-20,8.972-20,20s8.972,20,20,20s20-8.972,20-20S73.528,380.29,62.5,380.29z"/>
<path d="M452.5,110.29c-19.299,0-35-15.701-35-35s15.701-35,35-35s35,15.701,35,35S471.799,110.29,452.5,110.29z M452.5,50.29
c-13.785,0-25,11.215-25,25s11.215,25,25,25s25-11.215,25-25S466.285,50.29,452.5,50.29z"/>
<path d="M255.73,349.13c-8.742,0-17.289-1.694-25.404-5.037c-1.873-0.771-3.096-2.597-3.096-4.623V158.405
c-3.389-1.769-6.616-3.832-9.626-6.158c-16.122-12.389-25.374-31.161-25.374-51.497c0-27.5,17.415-52.129,43.334-61.284
c1.531-0.542,3.228-0.305,4.553,0.632c1.325,0.937,2.113,2.459,2.113,4.082v51.57h30V44.18c0-1.623,0.787-3.145,2.112-4.082
c1.324-0.938,3.021-1.173,4.553-0.632c25.919,9.155,43.335,33.784,43.335,61.284c0,20.238-9.191,38.966-25.219,51.383
c-3.057,2.377-6.338,4.482-9.781,6.276V338.1c0,1.923-1.104,3.675-2.836,4.508C275.379,346.936,265.735,349.13,255.73,349.13z
M237.23,336.02c5.965,2.065,12.173,3.11,18.5,3.11c7.455,0,14.672-1.435,21.5-4.269V155.29c0-1.955,1.139-3.731,2.916-4.545
c3.814-1.748,7.426-3.938,10.734-6.511c13.57-10.514,21.35-26.361,21.35-43.483c0-20.826-11.801-39.704-30-48.993v48.993
c0,2.761-2.239,5-5,5h-40c-2.761,0-5-2.239-5-5V51.757c-18.2,9.289-30,28.167-30,48.993c0,17.205,7.828,33.087,21.477,43.575
c3.274,2.529,6.842,4.688,10.613,6.422c1.773,0.816,2.91,2.59,2.91,4.542V336.02z"/>
</g>
</g>
<g id="Layer_1">
</g>
</svg>
helpdesk_maintenance/static/src/js/portal.js 0 → 100644
$(document).ready(function(e) {
$("#form_id").submit(function (e){
var ticket_type = $("#tck_type").val();
if (ticket_type == "mantenimiento"){
var req = required_maintenance()
if(req['portal_contact_name'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Nombre");
}
if(req['portal_email'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Correo");
}
if(req['portal_phone'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Teléfono");
}
if(req['portal_main_type'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Tipo de mantenimiento");
}
if(req['portal_date_fail'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Fecha de Falla");
}
if(req['portal_severity'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Tipo de Gravedad");
}
if(req['portal_description'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Descripción");
}
if(req['portal_fail_type'] == ""){
e.preventDefault();
show_error("Es necesario llenar el campo de Tipo de Falla");
}
if(req['portal_file'] == 0){
e.preventDefault();
show_error("Es necesario agregar los archivos de evidencia|");
}
}
});
function required_maintenance(){
return {
'partner_id': $("#partner_id").val(),
'portal_contact_name': $("#portal_contact_name").val(),
'portal_email': $("#portal_email").val(),
'portal_phone': $("#portal_phone").val(),
'portal_main_type': $("#portal_main_type").val(),
'portal_date_fail': validate_Date($("#portal_date_fail").val()),
'portal_severity': $("#portal_severity").val(),
'portal_description': $("#portal_description").val(),
'portal_fail_type': $("#portal_fail_type").val(),
'portal_file': document.getElementById('portal_file').files.length
}
}
function show_error(message){
return swal({
title:"Error",
text: message,
icon: "error",
buttons: "Ok",
})
}
function validate_Date(date){
let dateformat = /^(0?[1-9]|[1-2][0-9]|3[01])[\/](0?[1-9]|1[0-2])/;
if (date.match(dateformat)){
let ListofDays = [31, 28, 31, 30, 31, 30, 31, 31, 30, 31, 30, 31];
dt = date.split("/");
day = parseInt(dt[0])
month = parseInt(dt[1])
year = parseInt(dt[2])
if (month > 0 && month <= ListofDays.length){
if( day > 0 && day <= ListofDays[month-1]){
return date
}else{
return "";
}
}else{
return "";
}
}else{
return "";
}
}
});
\ No newline at end of file
helpdesk_maintenance/views/portal_maintenance.xml 0 → 100644
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<template id="portal_my_maitenance" name="Mis Tickets">
<t t-call="portal.portal_layout">
<t t-set="breadcrumbs_searchbar" t-value="True" />
<t t-call="portal.portal_searchbar">
<t t-set="title">Mantenimiento</t>
</t>
<input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
<div id="createticketModal" class="modal fade" role="dialog">
<div class="modal-dialog">
<div class="modal-content" style="max-height:650px;">
<div class="modal-body">
<div class="row">
<div class="col-sm-12 col-md-6 col-lg-6 border-right">
<h4>Crear Ticket</h4>
<form action="/portal-create-ticket-maintenance" method="POST" id="form_id" class="form-horizontal mt32" enctype="multipart/form-data">
<input type="hidden" name="sh_file_size" id="sh_file_size" t-att-value="request.env.company.sh_file_size"/>
<input type="hidden" name="tck_type" id="tck_type" value="mantenimiento"/>
<div class="form-group">
<t t-if="request.env.user.has_group('base.group_portal') and request.env.user.sh_portal_user_access or not request.env.user.has_group('base.group_portal')">
<label class="control-label" for="partner">Usuario:</label>
<input class="form-control " list="partner_ids" name="partner" id="partner" />
<input type="hidden" name="partner_id" id="partner_id" />
<datalist id="partner_ids"> </datalist>
</t>
</div>
<t t-if="request.env.user.has_group('base.group_portal') and not request.env.user.sh_portal_user_access">
<div t-attf-class="form-group #{error and 'portal_contact_name' in error and 'has-error' or ''}">
<label class="control-label" for="portal_contact_name">Nombre:</label>
<input type="text" class="form-control" id="portal_contact_name" name="portal_contact_name" t-att-value="request.env.user.partner_id.name" readonly="True" />
</div>
<div name="portal_email_from_container" t-attf-class="form-group #{error and 'portal_email' in error and 'has-error' or ''}">
<label class="control-label" for="portal_email">Correo:</label>
<input type="email" class="form-control" id="portal_email" name="portal_email" t-att-value="request.env.user.partner_id.email" readonly="True" />
</div>
</t>
<t t-else="">
<div t-attf-class="form-group #{error and 'portal_contact_name' in error and 'has-error' or ''}">
<label class="control-label" for="portal_contact_name">Nombre:</label>
<input type="text" class="form-control" id="portal_contact_name" name="portal_contact_name" required="True" />
</div>
<div name="portal_email_from_container" t-attf-class="form-group #{error and 'portal_email' in error and 'has-error' or ''}">
<label class="control-label" for="portal_email">Correo:</label>
<input type="email" class="form-control" id="portal_email" name="portal_email" required="True" />
</div>
</t>
<div t-attf-class="form-group s_website_form_required">
<label class="control-label s_website_form_required" for="portal_phone">Teléfono:</label>
<input type="text" class="form-control form-field s_website_form_required" id="portal_phone" name="portal_phone" required="" />
</div>
<!--Tipo de mantenimiento-->
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_main_type' in error and 'has-error' or ''}">
<label class="control-label" for="portal_main_type">Tipo de Mantenimiento:</label>
<select class="form-control form-field o_website_form_required_custom" id="portal_main_type" name="portal_main_type">
<option></option>
<t t-foreach="request.env['maintenance.type'].sudo().search([])" t-as="type">
<option t-att-value="type.id"><t t-esc="type.name" /></option>
</t>
</select>
</div>
<!--fecha de decteción de falla-->
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_date_fail' in error and 'has-error' or ''}">
<label class="control-label" for="portal_date_fail">¿Cuando detecto la falla?</label>
<input type="text" class="form-control form-field s_website_form_required" id="portal_date_fail" name="portal_date_fail" placeholder="(dd/mm/yyyy)" required="" />
</div>
<!--Tipo de gravedad-->
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_severity' in error and 'has-error' or ''}">
<strong><span class="control-label" >Selecciona el tipo de Gravedad;</span></strong><br/><br/>
<input class="mr5" type="radio" name="portal_severity" id="portal_severity" value="1">Leve</input>
<input class="mr5" type="radio" name="portal_severity" id="portal_severity" value="2">Medio</input>
<input class="mr5" type="radio" name="portal_severity" id="portal_severity" value="3">Grave</input>
</div>
<!--Descripción detallada de falla-->
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_description' in error and 'has-error' or ''}">
<label class="control-label" for="portal_description">Descripción</label>
<textarea id="description" name="portal_description" class="form-control form-field o_website_form_required_custom" placeholder="Description" required=""/>
</div>
<!--Tipo de falla-->
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_fail_type' in error and 'has-error' or ''}">
<strong><span class="control-label" >Selecciona el tipo de falla:</span></strong><br/><br/>
<input type="radio" class="mr5" name="portal_fail_type" id="portal_fail_type" value="fail">Falla</input>
<input type="radio" class="mr5" name="portal_fail_type" id="portal_fail_type" value="warranty">Garantía</input>
</div>
<div name="portal_file_container" t-attf-class="form-group #{error and 'portal_file' in error and 'has-error' or ''}">
<label class="control-label" for="portal_file">Evidencias:</label>
<label class="custom-file">
<input name="portal_file" id="portal_file" type="file" multiple="true" />
<span class="custom-file-control" />
</label>
</div>
<div class="row mb-2">
<div class="col-12 text-center border-top ">
<button type="submit" id="create_helpdesk_ticket" class="btn btn-primary mt-2 rounded">Crear Ticket</button>
</div>
</div>
</form>
</div>
<div class="col-sm-12 col-md-6 col-lg-6 o_center_object mt-2">
<button type="button" class="btn btn-secondary rounded" data-dismiss="modal">Ver mis tickets</button>
</div>
</div>
</div>
</div>
</div>
</div>
<t t-if="not tickets">
<p>No hay tickets relacionados.</p>
</t>
<t t-if="grouped_tickets" t-call="portal.portal_table">
<t t-foreach="grouped_tickets" t-as="ticket">
<thead>
<tr t-attf-class="{{'thead-light' if not groupby == 'none' else ''}}">
<th t-if="groupby == 'create_by'">
<em class="font-weight-normal text-muted">Creado por:</em>
<span t-field="ticket[0].create_uid.name" />
</th>
<th t-if="groupby == 'ticket_type'">
<em class="font-weight-normal text-muted">Tipo de Ticket:</em>
<span t-field="ticket[0].ticket_type.name" />
</th>
<th t-if="groupby == 'status'">
<em class="font-weight-normal text-muted">Estado:</em>
<span t-esc="ticket[0].stage_id.name" />
</th>
<th t-if="groupby == 'priority'">
<em class="font-weight-normal text-muted">Prioridad:</em>
<span t-esc="ticket[0].priority.name" />
</th>
<th t-if="groupby == 'state'">
<em class="font-weight-normal text-muted">Estatus de Respuesta:</em>
<span t-esc="ticket[0].state" />
</th>
<th>Fecha de creación</th>
<th>Última actualización</th>
<th>Tipo de Ticket</th>
<th>Estado</th>
</tr>
</thead>
<tbody>
<t t-foreach="ticket" t-as="t">
<tr>
<td>
<a t-att-href="t.get_portal_url()" t-att-title="t.name">
<t t-esc="t.name" t-if="t.name" />
<em t-else="">Ticket</em>
</a>
</td>
<td><span t-field="t.create_date" t-options='{"widget": "date"}' /></td>
<td><span t-field="t.write_date" t-options='{"widget": "date"}' /></td>
<td><span t-field="t.ticket_type" /></td>
<td><span t-field="t.stage_id" /></td>
</tr>
</t>
</tbody>
</t>
</t>
</t>
</template>
</odoo>
\ No newline at end of file
helpdesk_maintenance/views/portal_my.xml 0 → 100644
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<template id="portal_home_maintenance" name="Portal My Home : IT" inherit_id="portal.portal_my_home" priority="101">
<xpath expr="//div[hasclass('o_portal_docs')]" position="inside">
<t t-call="portal.portal_docs_entry">
<t t-set="title">Mantenimiento</t>
<t t-set="url" t-value="'/my/mantenimiento'" />
<t t-set="background" t-value="'/helpdesk_maintenance/static/src/img/mantenimiento.svg'"/>
</t>
</xpath>
</template>
<template id="portal_my_home_menu_ticket" name="Portal layout : ticket menu entries" inherit_id="portal.portal_breadcrumbs" priority="60">
<xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside">
<li t-if="page_name == 'maintenance' or maintenance" t-attf-class="breadcrumb-item #{'active ' if not soporte else ''}">
<a t-if="maintenance" t-attf-href="/my/soporte?{{ keep_query() }}">Soporte Mantenimiento</a>
<t t-else="">Mantenimiento</t>
</li>
<li t-if="maintenance" class="breadcrumb-item active">
<t t-esc="maintenance.name" t-if="maintenance.name" />
<t t-else=""><em>Mantenimiento</em></t>
</li>
</xpath>
</template>
<template id="portal_my_maintenance" name="Mantenimiento">
<t t-call="portal.portal_layout">
<t t-set="my_details" t-value="True"/>
<div class="o_portal_my_home">
<div class="oe_structure" id="oe_structure_portal_my_ti_1"/>
<h3>Solicitud de Mantenimiento</h3>
<div id="portal_cards" class="o_portal_docs row">
<t t-call="portal.portal_docs_entry">
<t t-set="title">Mantenimiento</t>
<t t-set="url" t-value="'/my/mantenimientos'" />
<t t-set="count" t-value="maintenance_count" />
<t t-set="desc" t-value="'Levanta tu nuevo ticket de mantenimiento'"/>
<t t-set="avatar" t-value="'/helpdesk_maintenance/static/src/img/matenimiento_icon.svg'"/>
<t t-set="background" t-value="'/helpdesk_maintenance/static/src/img/mantenimineto_back.svg'"/>
</t>
<t t-call="portal.portal_docs_entry">
<t t-set="title">Emergencias</t>
<t t-set="url" t-value="'/my/erp'" />
<t t-set="count" t-value="erp_count" />
<t t-set="desc" t-value="'Soporte y Mejoras Odoo'"/>
<t t-set="avatar" t-value="'/helpdesk_morsa/static/src/img/erp.svg'"/>
<t t-set="background" t-value="'/helpdesk_morsa/static/src/img/erp_back.svg'"/>
</t>
</div>
</div>
<div class="oe_structure" id="oe_structure_portal_my_ti_2"/>
</t>
</template>
</odoo>
\ No newline at end of file
helpdesk_morsa/__manifest__.py
......@@ -18,6 +18,7 @@
],
"data": [
'security/ir.model.access.csv',
'data/region.xml',
'data/helpdesk_team.xml',
'data/helpdesk_stage.xml',
'data/sla_policies.xml',
......
helpdesk_morsa/controllers/portal.py
......@@ -25,17 +25,12 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
return {}
@http.route('/my/ti',type='http',auth="user",website=True)
def prepare_portal_ti(self,**kw):
values = self._prepare_home_portal_values()
return request.render("helpdesk_morsa.portal_my_ti",values)
@http.route('/selected-partner-data',type="http",auth="public",csrf=False)
def selected_partner_data(self, **kw):
dic = {}
......@@ -51,13 +46,6 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
return json.dumps(dic)
@http.route(['/unvaluated/tickets'],type='http',auth="none",website=True,csrf=False)
def verify_unvaluated_tikets(self,**kw):
......
helpdesk_morsa/data/region.xml 0 → 100644
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<data noupdate="1">
<record id="region_northwest" model="region.helpdesk">
<field name="name">Noroeste</field>
</record>
<record id="region_west" model="region.helpdesk">
<field name="name">Occidente</field>
</record>
<record id="region_southeast" model="region.helpdesk">
<field name="name">Sureste</field>
</record>
</data>
</odoo>
\ No newline at end of file
helpdesk_morsa/data/warehouses.xml
......@@ -3,60 +3,79 @@
<data noupdate="1">
<record id="wh_zapopan" model="warehouse.helpdesk">
<field name="name">ZAPOPAN</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_culiacan" model="warehouse.helpdesk">
<field name="name">CULIACAN</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_mochis" model="warehouse.helpdesk">
<field name="name">MOCHIS</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_mazatlan" model="warehouse.helpdesk">
<field name="name">MAZATLAN</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_merida" model="warehouse.helpdesk">
<field name="name">MERIDA</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_la_paz" model="warehouse.helpdesk">
<field name="name">LA PAZ</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_cancun" model="warehouse.helpdesk">
<field name="name">CANCUN</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_tepic" model="warehouse.helpdesk">
<field name="name">TEPIC</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_villahermosa" model="warehouse.helpdesk">
<field name="name">VILLAHERMOSA</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_durango" model="warehouse.helpdesk">
<field name="name">DURANGO</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_guadalajara" model="warehouse.helpdesk">
<field name="name">GUADALAJARA</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_campeche" model="warehouse.helpdesk">
<field name="name">CAMPECHE</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_veracruz" model="warehouse.helpdesk">
<field name="name">VERACRUZ</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_hermosillo" model="warehouse.helpdesk">
<field name="name">HERMOSILLO</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_obregon" model="warehouse.helpdesk">
<field name="name">OBREGON</field>
<field name="region_id" ref="helpdesk_morsa.region_northwest"/>
</record>
<record id="wh_queretaro" model="warehouse.helpdesk">
<field name="name">QUERETARO</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_oaxaca" model="warehouse.helpdesk">
<field name="name">OAXACA</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
<record id="wh_torreon" model="warehouse.helpdesk">
<field name="name">TORREON</field>
<field name="region_id" ref="helpdesk_morsa.region_west"/>
</record>
<record id="wh_tuxtla" model="warehouse.helpdesk">
<field name="name">TUXTLA</field>
<field name="region_id" ref="helpdesk_morsa.region_southeast"/>
</record>
</data>
</odoo>
\ No newline at end of file
helpdesk_morsa/models/__init__.py
from . import ticket_reason
from . import warehouse_helpdesk
from . import erp_module
from . import region_helpdesk
from . import res_users
from . import helpdesk_team
from . import helpdesk_ticket
from . import helpdesk_settings
from . import helpdesk_sla
helpdesk_morsa/models/erp_module.py
......@@ -6,5 +6,5 @@ class ErpModules(models.Model):
_rec_name = "name"
name = fields.Char(string="Nombre")
\ No newline at end of file
helpdesk_morsa/models/region_helpdesk.py 0 → 100644
from odoo import models, fields, api, _
from odoo.exceptions import UserError
class RegionHelpdesk(models.Model):
_name = 'region.helpdesk'
_rec_name = 'name'
name = fields.Char('Nombre')
\ No newline at end of file
helpdesk_morsa/models/warehouse_helpdesk.py
......@@ -6,5 +6,5 @@ class WarehouseHelpdesk(models.Model):
_rec_name = "name"
name = fields.Char('Nombre')
region_id = fields.Many2one('region.helpdesk','Región')
\ No newline at end of file
helpdesk_morsa/security/ir.model.access.csv
......@@ -8,3 +8,5 @@ hlp_warehouse_helpdesk,warehouse.helpdesk.admin,model_warehouse_helpdesk,sh_all_
user_ticket_reason,ticket.reason.user,model_ticket_reason,base.group_user,,1,0,0,0
hlp_ticket_reason,ticket.reason.admin,model_ticket_reason,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
user_region_helpdesk,region.helpdesk.user,model_region_helpdesk,base.group_user,,1,0,0,0
hlp_region_helpdesk,region.helpdesk.admin,model_region_helpdesk,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
\ No newline at end of file
helpdesk_morsa/static/src/js/portal.js
......@@ -41,10 +41,7 @@ $(document).ready(function(e) {
var ticket_type = $("#tck_type").val();
if(ticket_type == 'soporte'){
var rqued = required_support();
console.log(rqued);
ajax_unvalued_tickets(rqued);
console.log('Sin valorar');
console.log(unvaluated);
if (rqued['portal_contact_name'] == ""){
e.preventDefault();
swal({
......
helpdesk_morsa/views/odoo/helpdesk_warehouse.xml
......@@ -7,6 +7,7 @@
<field name="arch" type="xml">
<tree editable="top">
<field name="name"/>
<field name="region_id"/>
</tree>
</field>
</record>
......
helpdesk_morsa/views/portal/portal_my.xml
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<data>
<template id="portal_my_home_IT" name="Portal My Home : IT" inherit_id="portal.portal_my_home" priority="100">
<template id="portal_my_home_it" name="Portal My Home : IT" inherit_id="portal.portal_my_home" priority="100">
<xpath expr="//div[hasclass('o_portal_docs')]" position="inside">
<t t-call="portal.portal_docs_entry">
<t t-set="title">Tecnologías de la información</t>
......@@ -13,8 +11,6 @@
</xpath>
</template>
<template id="portal_my_home_menu_ticket" name="Portal layout : ticket menu entries" inherit_id="portal.portal_breadcrumbs" priority="60">
<xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside">
<li t-if="page_name == 'soporte' or soporte" t-attf-class="breadcrumb-item #{'active ' if not soporte else ''}">
......
helpdesk_morsa/views/portal/portal_my_ti.xml
......@@ -6,7 +6,7 @@
<div class="o_portal_my_home">
<div class="oe_structure" id="oe_structure_portal_my_ti_1"/>
<h3>Mesa de Ayuda</h3>
<div class="o_portal_docs row">
<div id="portal_cards" class="o_portal_docs row" >
<t t-call="portal.portal_docs_entry">
<t t-set="title">Soporte Técnico</t>
<t t-set="url" t-value="'/my/soporte'" />
......@@ -16,7 +16,7 @@
<t t-set="background" t-value="'/helpdesk_morsa/static/src/img/support_back.svg'"/>
</t>
<t t-call="portal.portal_docs_entry">
<t t-set="title">Asistencia ERP / Odoo</t>
<t t-set="title">Asistencia ERP</t>
<t t-set="url" t-value="'/my/erp'" />
<t t-set="count" t-value="erp_count" />
<t t-set="desc" t-value="'Soporte y Mejoras Odoo'"/>
......
helpdesk_morsa/views/portal/portal_tickets_support.xml
......@@ -4,14 +4,11 @@
<t t-call="portal.portal_layout">
<t t-set="breadcrumbs_searchbar" t-value="True" />
<t t-call="portal.portal_searchbar">
<t t-set="title">Soporte Técnico</t>
</t>
<input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
<div id="createticketModal" class="modal fade" role="dialog">
<div class="modal-dialog">
......
portal_design_helpdesk/__manifest__.py
......@@ -28,6 +28,7 @@
'assets': {
'web.assets_frontend': [
'/portal_design_helpdesk/static/src/scss/portal.scss',
'/portal_design_helpdesk/static/src/js/portal.js',
],
},
"application":False,
......
portal_design_helpdesk/static/src/js/portal.js 0 → 100644
$(document).ready(function(e) {
var card = document.getElementById('portal_cards');
var cards = card.children;
if(cards.length == 1){
card.appendChild(newdiv1);
for (var i = 0; i <= cards.length; i++){
cards[i].classList.remove("col-lg-4");
cards[i+1].classList.add("col-lg-6");
}
}
if(cards.length == 2){
for (var i = 0; i <= cards.length; i++){
cards[i].classList.remove("col-lg-4");
cards[i].classList.add("col-lg-6");
}
}
});
/*var card = $('#portal_cards').children('div')
var cards = card.length;
if(cards == 1){
card.each(function (){
var element = $(this)
element.removeClass('col-lg-4');
element.addClass('col-lg-6');
element.addClass('o_center_object');
})
}else if(cards == 2){
card.each(function (){
var element = $(this)
element.removeClass('col-lg-4');
element.addClass('col-lg-6');
})
}*/
portal_design_helpdesk/static/src/scss/portal.scss
......@@ -56,7 +56,6 @@
}
/* Card Styles */
$deeppurple500: #673ab7;
$grey500: #9e9e9e;
......
portal_design_helpdesk/views/portal_layout.xml
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<template id="portal_layout_inherit" name="portal inherit" inherit_id="portal.portal_layout">
<xpath expr="//div[@id='o_my_sidebar']" position="replace">
<xpath expr="//div[@id='o_my_sidebar']" position="replace"></xpath>
<xpath expr="//div[@t-attf-class='col-12 col-md col-lg-6']" position="after">
<div class="col-sm-12 col-md-12 col-lg-1"/>
</xpath>
<xpath expr="//div[@t-attf-class='col-12 col-md col-lg-6']" position="before">
<div class="col-sm-12 col-md-12 col-lg-1"/>
</xpath>
<xpath expr="//div[@t-attf-class='col-12 col-md col-lg-6']" position="attributes">
<attribute name="t-attf-class">col-12 col-md-12 col-lg-12 col-xl-12 col-sm-12</attribute>
<attribute name="t-attf-class">col-lg-10 col-md-12 col-sm-12</attribute>
</xpath>
</template>
......@@ -20,83 +29,75 @@
<xpath expr="//h3" position="replace">
<h2>BIENVENIDO</h2>
</xpath>
<xpath expr="//div[@class='o_portal_docs list-group']" position="attributes">
<attribute name="class">o_portal_docs row</attribute>
<attribute name="id">portal_cards</attribute>
</xpath>
</template>
<template id="remove_invoices" name="remove invoices" inherit_id="account.portal_my_home_invoice">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace">
<div></div>
</xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="remove_sale_orders" name="remove sale orders" inherit_id="sale.portal_my_home_sale">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace">
<div></div>
</xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace">
<div></div>
</xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="remove_purchase_orders" name="remove purchase orders" inherit_id="purchase.portal_my_home_purchase">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace">
<div></div>
</xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace">
<div></div>
</xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="remove_proyects" name="remove proyects" inherit_id="project.portal_my_home">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"><div></div></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"><div></div></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="template_id" name="template_name" inherit_id="sh_all_in_one_helpdesk.portal_my_home_ticket">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"><div></div></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="remove_timesheet" name="remove timesheet" inherit_id="hr_timesheet.portal_my_home_timesheet">
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"><div></div></xpath>
<xpath expr="//t[@t-call='portal.portal_docs_entry']" position="replace"></xpath>
</template>
<template id="change_portal_layout" name="portal update docs" inherit_id="portal.portal_docs_entry">
<xpath expr="//a" position="replace">
<div class="col-sm-12 col-md-6 col-lg-4 mb-5">
<div class="card-body card-body-custom" style="background-color:white !important;">
<header class="card__primary-title">
<t t-if="avatar">
<figure class="image image--avatar">
<img t-att-src="avatar"/>
</figure>
</t>
<div class="item item--two-lines">
<h5 t-att-title="title"><t t-esc="title"/></h5>
<div class="card">
<div t-if="url" class="card-body card-body-custom" style="background-color:white !important;">
<header class="card__primary-title">
<t t-if="avatar">
<figure class="image image--avatar">
<img t-att-src="avatar"/>
</figure>
</t>
<div class="item item--two-lines">
<h5 t-att-title="title"><t t-esc="title"/></h5>
</div>
</header>
<t t-if="background">
<figure class="image">
<img t-att-src="background"/>
</figure>
</t>
<t t-if="desc">
<span class="card__supporting-text"><t t-esc="desc"/></span>
</t>
<footer class="card__actions">
<a class="btn btn-primary" t-att-href="url">Ver mis tickets</a>
</footer>
</div>
</header>
<t t-if="background">
<figure class="image">
<img t-att-src="background"/>
</figure>
</t>
<t t-if="desc">
<span class="card__supporting-text"><t t-esc="desc"/></span>
</t>
<footer class="card__actions">
<a class="btn btn-primary" t-att-href="url">Ver mis tickets</a>
</footer>
</div>
</div>
</xpath>
</template>
......
Markdown is supported
0% or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or sign in to comment