se agregaron cambios y permisos

helpdesk_morsa/models/helpdesk_ticket.py

@@ -320,17 +320,19 @@ class HelpdeskTicket(models.Model):
             })
 
     def write(self,vals):
-        
-        if "stage_id" in vals:
-            if self.description == '<p><br></p>' or self.description==False:
-                raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))       
-        if 'description' in  vals and (vals["description"] != "" or self.description != False)and vals['description'] != '<p><br></p>' and (self.is_support == True or self.is_erp == True or self.is_emergency == True):
-            min_description = int(self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.description_min_lenght'))
-            description = self.get_description_len(vals["description"])
-            if len(description)-11 < min_description:
-                raise ValidationError (_("Favor de agregar al menos "+str(min_description)+" caracteres a la descripción"))       
-
-        return super(HelpdeskTicket, self).write(vals)
+        if self.is_support == True or self.is_erp == True or self.is_emergency == True:
+            if "stage_id" in vals:
+                if self.description == '<p><br></p>' or self.description==False:
+                    raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
+            if 'description' in  vals and vals["description"] != "" and self.description != False and vals['description'] != '<p><br></p>':
+                min_description = int(self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.description_min_lenght'))
+                description = self.get_description_len(vals["description"])
+                _logger.info(description)
+                if description-11 < min_description:
+                    raise ValidationError (_("Favor de agregar al menos "+str(min_description)+" caracteres a la descripción"))
+            return super(HelpdeskTicket, self).write(vals)
+        else:
+            return super(HelpdeskTicket, self).write(vals)
         
     def action_approve(self):
         if self.description == '<p><br></p>' or self.description==False: