se retiro la condición para evitar que lleguen correos dobles al área de sorporte

se cambio la manera en la que muestran los adjuntos, al dar click se descarga la imagne,
se retiraron fechas de cerrado y cancelado al menos que contengan información,
se coloco la descripción de solución como obligatoira cuando se encuentre en la etapa en proceso
se retiro el apartado de descargar en el portal,
se crearon los equipos de soporte 2do y 3er nivel
se creo el equipo de compras de activo
cuando se cambia el ticket a compras activo deja al usuario como vacio
botón asignarme manda alerta de si el ticket tiene un usuario asignado
se retiro el cliente responde/personal responde por el usuario asignado en el ticket
se agrego en soporte el filtro de tickets de 2do, 3er nivel y compras activo para muestra de ticket
compras activo manda check de require configuración, si el check esta habilitado cuando se le da click en cerrar, el ticket pasa soporte en caso contrario solo cierra el ticket
cuando el ticket cambia de equipo entre soporte, erp y 911 cambia el nombre del ticket

helpdesk_morsa/__init__.py

 from . import models
-from . import controllers
\ No newline at end of file
+from . import controllers
+from . import wizard
\ No newline at end of file

helpdesk_morsa/__manifest__.py

@@ -11,6 +11,7 @@
     "version":"15.0.34",
     "depends": [
         "base",
+        "web",
         "portal_design_helpdesk",
         "sh_all_in_one_helpdesk",
         "vista_backend_theme",
@@ -26,6 +27,7 @@
         'data/region.xml',
         'data/helpdesk_team.xml',
         'data/helpdesk_stage.xml',
+        'data/helpdesk_team_level.xml',
         'data/sla_policies.xml',
         'data/modules.xml',
         'data/warehouses.xml',
@@ -44,11 +46,13 @@
         'views/odoo/erp_system.xml',
         'views/odoo/helpdesk_module.xml',
         'views/odoo/helpdesk_reason.xml',
-        'views/odoo/res_users.xml',  
+        'views/odoo/res_users.xml',
+        'wizard/change_ticket_.xml',
+
     ],
     'assets': {
         'web.assets_backend': [
-            '/helpdesk_morsa/static/src/scss/backend.scss'
+            '/helpdesk_morsa/static/src/scss/backend.scss',
         ],
         'web.assets_frontend': [
             '/helpdesk_morsa/static/src/scss/portal.scss',

helpdesk_morsa/controllers/main.py

@@ -70,28 +70,21 @@ class WebsiteTickets(DownloadReport):
             })
         ticket = request.env['helpdesk.ticket'].sudo().search(
             [('id', '=', int(ticket_id))], limit=1)
-        _logger.info('ticket')
         unvalued = False
         if kw.get('portal_unvalued'):
             unvalued = kw.get('portal_unvalued')
-        _logger.info(unvalued)
         if ticket and unvalued == 'all':
-            _logger.info('Entra tickets')
             tickets = request.env['helpdesk.ticket'].sudo().search([
                 ('partner_id','=',ticket.partner_id.id),
                 ('stage_id','=',ticket.stage_id.id),
                 ('team_id','=',ticket.team_id.id)
             ])
-            _logger.info(tickets)
             if tickets:
-                _logger.info('Entra tickets')
                 for t in tickets:
                     t.sudo().write(dic)
             else:
-                _logger.info('Entra ticket')
                 ticket.sudo().write(dic)
         elif ticket and not unvalued:
-            _logger.info('Entra ticket')
             ticket.sudo().write(dic)
         elif ticket:
             ticket.sudo().write(dic)

helpdesk_morsa/controllers/portal.py

@@ -64,7 +64,6 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
                         ('stage_id','=',request.env.ref('sh_all_in_one_helpdesk.close_stage').id),
                         ('priority_new','=',False)])
                     
-                _logger.info(unvalued_tickets)
 
                 if len(unvalued_tickets) >= 3:
                     unvalued = []

helpdesk_morsa/controllers/portal_soporte.py

@@ -79,7 +79,13 @@ class PortalHelpdeskMorsaSoporte(PortalHelpdesk):
         return values
 
     def prepare_technial_support(self):
-        domain = [('team_id.id','=',request.env.ref('helpdesk_morsa.techinnical_support').id)]
+        support = request.env.ref('helpdesk_morsa.techinnical_support').id
+        support_second = request.env.ref('helpdesk_morsa.support_second_level').id
+        support_third = request.env.ref('helpdesk_morsa.support_third_level').id
+        purchases = request.env.ref('helpdesk_morsa.purchase_actives').id 
+
+
+        domain = [('team_id.id','in',[support,support_second,support_third,purchases])]
         return domain
     
 

helpdesk_morsa/data/helpdesk_stage.xml

 <?xml version="1.0" encoding="UTF-8"?>
 <odoo>
 	<data noupdate="1">
-    <record id="response_10_minutes" model="helpdesk.stages">
-        <field name="name">Respuesta 10 minutos</field>
-        <field name="sequence">1</field>
-        <field name="sh_next_stage" ref="sh_all_in_one_helpdesk.in_progress_stage" />
-    </record>
+        <record id="response_10_minutes" model="helpdesk.stages">
+            <field name="name">Respuesta 10 minutos</field>
+            <field name="sequence">1</field>
+            <field name="sh_next_stage" ref="sh_all_in_one_helpdesk.in_progress_stage" />
+        </record>
 	
     </data>
 </odoo>

helpdesk_morsa/data/helpdesk_team_level.xml

+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+        <record id="support_second_level" model="helpdesk.team">
+            <field name="name">SOPORTE TÉCNICO 2do NIVEL</field>
+            <field name="short_name">SOP2</field>
+            <field name="team_head" ref="base.user_admin"/>
+            <field name="is_support_team" eval="True"/>
+            <field name="sh_resource_calendar_id" ref="resource.resource_calendar_std"/>
+        </record>
+
+        <record id="support_third_level" model="helpdesk.team">
+            <field name="name">SOPORTE TÉCNICO 3er NIVEL</field>
+            <field name="short_name">SOP3</field>
+            <field name="team_head" ref="base.user_admin"/>
+            <field name="is_support_team" eval="True"/>
+            <field name="sh_resource_calendar_id" ref="resource.resource_calendar_std"/>
+        </record>
+
+        <record id="purchase_actives" model="helpdesk.team">
+            <field name="name">COMPRAS ACTIVO</field>
+            <field name="short_name">COMP</field>
+            <field name="team_head" ref="base.user_admin"/>
+            <field name="sh_resource_calendar_id" ref="resource.resource_calendar_std"/>
+        </record>
+    </data>
+</odoo>
\ No newline at end of file

helpdesk_morsa/models/helpdesk_ticket.py

-from odoo import models, fields, api, _, SUPERUSER_ID
+import uuid
+import pytz
+import logging
 import random
+
+from odoo import models, fields, api, _, SUPERUSER_ID
 from datetime import datetime, timedelta
 from odoo.tools import email_re, email_escape_char, email_split
 from odoo.exceptions import UserError,ValidationError
 from odoo.tools import email_re
-import uuid
-import pytz
-import logging
+from odoo.http import request
+
 _logger = logging.getLogger(__name__)
 
 
@@ -53,6 +56,10 @@ class HelpdeskTicket(models.Model):
     comp_morsa = fields.Selection(related="partner_id.user_ids.comp_morsa",string='Empresa')
     user_changes_ids = fields.One2many('user.ticket.assign', 'ticket_id',string="Cambio de usuario")
     descripcion_solution = fields.Text('Descripción de solución')
+    in_proggres_stage = fields.Boolean('Etapa en progreso',compute='_compute_progess_stage')
+    is_purchase = fields.Boolean('Es compra',compute='_compute_ticket_type')
+    requires_configuration = fields.Boolean('Require configuración')
+    support_description = fields.Char('Descripción de problema')
     
     def _get_color(self):
         in_progress_stage = self.env.ref('sh_all_in_one_helpdesk.in_progress_stage').id
@@ -75,12 +82,25 @@ class HelpdeskTicket(models.Model):
                         rec.color = self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.color_extreme_alert')
             else:
                 rec.color = 10
+
+    
+    @api.onchange('support_description')
+    def onchange_description_information(self):
+        self.description = self.support_description
                     
 
+    @api.depends('stage_id')
+    def _compute_progess_stage(self):
+        for rec in self:
+            if rec.stage_id.id == self.env.ref('sh_all_in_one_helpdesk.in_progress_stage').id:
+                rec.in_proggres_stage = True
+            else:
+                rec.in_proggres_stage = False
+
     @api.depends('team_id')
     def _compute_ticket_type(self):
         for ticket in self:
-            if ticket.team_id.id == self.env.ref('helpdesk_morsa.techinnical_support').id:
+            if ticket.team_id.id in [self.env.ref('helpdesk_morsa.techinnical_support').id, self.env.ref('helpdesk_morsa.support_second_level').id, self.env.ref('helpdesk_morsa.support_third_level').id]:
                 ticket.is_support = True
             else:
                 ticket.is_support = False
@@ -94,25 +114,24 @@ class HelpdeskTicket(models.Model):
                 ticket.is_emergency = True
             else:
                 ticket.is_emergency = False
+
+            if ticket.team_id.id == self.env.ref('helpdesk_morsa.purchase_actives').id:
+                ticket.is_purchase = True
+            else:
+                ticket.is_purchase = False
+                
            
     def assign_me(self):
         self.user_id = self.env.user.id
 
-
-    @api.onchange('team_id')
-    def onchange_ticket_type(self):
-        if self.team_id and not self.ticket_type:
-            self.ticket_type = self.team_id.helpdesk_ticket_type_id.id
-        elif self.team_id and self.ticket_type:
-            self.ticket_type = self.team_id.helpdesk_ticket_type_id.id
-
     @api.onchange('ticket_type')
     def onchange_ticket_team(self):
-        if self.ticket_type and not self.team_id:
-            self.team_id = self.env['helpdesk.team'].search([('helpdesk_ticket_type_id','=',self.ticket_type.id)]).id
-        elif self.team_id and self.ticket_type:
-            self.team_id = self.env['helpdesk.team'].search([('helpdesk_ticket_type_id','=',self.ticket_type.id)]).id
-          
+        if self.ticket_type:
+            team = self.env['helpdesk.team'].sudo().search([('helpdesk_ticket_type_id','=',self.ticket_type.id)]).id
+            self.team_id = team
+            if team == self.env.ref('helpdesk_morsa.purchase_actives').id:
+                if self.user_id:
+                    self.user_id = False
 
     @api.onchange('partner_id')
     def onchange_partner_simple_info(self):
@@ -126,7 +145,12 @@ class HelpdeskTicket(models.Model):
     def _compute_access_url(self):
         super(HelpdeskTicket, self)._compute_access_url()
         for ticket in self:
-            if ticket.team_id.id == self.env.ref('helpdesk_morsa.techinnical_support').id:
+            if ticket.team_id.id in [
+                self.env.ref('helpdesk_morsa.techinnical_support').id,
+                self.env.ref('helpdesk_morsa.support_second_level').id,
+                self.env.ref('helpdesk_morsa.support_third_level').id,
+                self.env.ref('helpdesk_morsa.purchase_actives').id 
+            ]:
                 ticket.access_url = '/my/soporte/%s' % (ticket.id)
             elif ticket.team_id.id == self.env.ref('helpdesk_morsa.erp_asistense').id:
                 ticket.access_url = '/my/erp/%s' % (ticket.id)
@@ -252,19 +276,15 @@ class HelpdeskTicket(models.Model):
                 res.ticket_allocated = True
 
         elif not res.team_id and not res.team_head and res.user_id and res.sh_user_ids:
-            _logger.info('Entra15')
             allocation_template = res.company_id.allocation_mail_template_id
 
             email_formatted = []
 
             if res.user_id.partner_id.email_formatted not in email_formatted:
-                _logger.info('Entra17')
                 email_formatted.append(res.user_id.partner_id.email_formatted)
             for user in res.sh_user_ids:
                 if user.id != res.user_id.id:
-                    _logger.info('Entra18')
                     if user.partner_id.email_formatted not in email_formatted:
-                        _logger.info('Entra19')
                         email_formatted.append(user.partner_id.email_formatted)
             email_formatted_str = ','.join(email_formatted)
             email_values = {
@@ -336,6 +356,29 @@ class HelpdeskTicket(models.Model):
                 'sh_sla_policy_ids':[(6,0,sla)]
             })
 
+    
+    def action_done(self):
+        if not self.descripcion_solution and self.is_support:
+            raise ValidationError(_("Para marcar como hecho es necesario llenar el campo Descripción de solución"))
+        return super(HelpdeskTicket, self).action_done()
+    
+ 
+
+    def change_ticket_team(self):
+        purchases = self.env.ref('helpdesk_morsa.purchase_actives').sudo()
+        support = self.env.ref('helpdesk_morsa.techinnical_support').sudo()
+        if self.team_id.id == purchases.id and self.requires_configuration == True:
+            self.sudo().update({
+                'ticket_type': support.helpdesk_ticket_type_id.id,
+                'team_id': support.id,
+                'user_id': False,
+            })
+            action = self.env.ref('sh_all_in_one_helpdesk.sh_action_ticket_dashboard').sudo().read()[0]
+            return {'type': 'ir.actions.client', 'tag': action['tag']}
+        else:
+            return self.action_done()
+   
+    
     def write(self,vals):
         if 'user_id' in vals:
             user = self.user_id.id if self.user_id else False
@@ -344,12 +387,21 @@ class HelpdeskTicket(models.Model):
                 'user_second_id':vals['user_id']
             })])
             vals.update({'user_changes_ids':user_change})
-    
+        if 'team_id' in vals:
+            if self.team_id.id != vals['team_id']:
+                if vals['team_id'] in [self.env.ref('helpdesk_morsa.techinnical_support').id,
+                self.env.ref('helpdesk_morsa.erp_asistense').id,
+                self.env.ref('helpdesk_morsa.ti_emergency').id]:
+                    vals.update({'name': self.env['ir.sequence'].sudo().next_by_code('helpdesk.ticket.'+str(vals['team_id']) or _('New'))})
         if self.is_support == True or self.is_erp == True or self.is_emergency == True:
-            
             if "stage_id" in vals:
                 if self.description == '<p><br></p>' or self.description==False:
                     raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
+                if vals['stage_id'] == self.env.ref('sh_all_in_one_helpdesk.done_stage').id:
+                    if self.descripcion_solution or 'descripcion_solution' in vals :
+                        pass
+                    else:
+                        raise ValidationError(_("Para marcar como hecho es necesario llenar el campo Descripción de solución"))
             if 'description' in  vals and vals["description"] != "" and self.description != False and vals['description'] != '<p><br></p>':
                 min_description = int(self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.description_min_lenght'))
                 description = self.get_description_len(vals["description"])
@@ -361,22 +413,36 @@ class HelpdeskTicket(models.Model):
         else:
             return super(HelpdeskTicket, self).write(vals)
         
-
-    
-
-        
+   
     def action_approve(self):
         if self.description == '<p><br></p>' or self.description==False:
             raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
         else:
             return super(HelpdeskTicket, self).action_approve()
         
+
+        
     def get_description_len(self,description):
         try:
             return len(description)
         except Exception as e:
             return 0
     
-    
+
+    def open_form_change_user(self):
+        if self.user_id:
+            wizard = self.env['change.ticket.user'].sudo().create({'ticket_id':self.id})
+            return {
+                'name': 'Cambiar usuario',
+                'type': 'ir.actions.act_window',
+                'view_type':'form',
+                'view_mode':'form',
+                'res_model':'change.ticket.user',
+                'res_id': wizard.id,
+                'target':'new',
+            }
+        else:
+            self.assign_me()
+        
 
 

helpdesk_morsa/models/ticket_dashboard.py

@@ -5,8 +5,9 @@ from datetime import datetime
 from dateutil.relativedelta import relativedelta
 from odoo.tools import DEFAULT_SERVER_DATE_FORMAT
 import json
-
 import logging
+import pytz
+
 _logger = logging.getLogger(__name__)
 
 
@@ -40,9 +41,7 @@ class TicketDashboardInherit(models.Model):
         #doman.append(('company_id','in',[cids]))
         ticket_obj = self.env['helpdesk.ticket'].sudo().search(
             [], order='id desc', limit=1)
-        _logger.info(filter_date)
         if filter_date == 'today': 
-            _logger.info('Entra today')
             dt_flt1 = []
             dt_flt1.append('create_date')
             dt_flt1.append('>')
@@ -231,8 +230,6 @@ class TicketDashboardInherit(models.Model):
                 doman.append(('user_id', '=', self.env.user.id))
                 doman.append(('sh_user_ids', 'in', [self.env.user.id]))
             
-        _logger.info(doman)
-
         search_tickets = self.env['helpdesk.ticket'].sudo().search(doman)
         
         if search_tickets:
@@ -752,8 +749,8 @@ class TicketDashboardInherit(models.Model):
             
             if search_tickets:
                 for ticket in search_tickets:
-                    create_date = datetime.strftime(ticket.create_date,"%Y-%m-%d %H:%M:%S")
-                    write_date = datetime.strftime(ticket.write_date,"%Y-%m-%d %H:%M:%S")
+                    create_date = datetime.strftime(self.convert_dt_utc(ticket.create_date),"%Y-%m-%d %H:%M:%S")
+                    write_date = datetime.strftime(self.convert_dt_utc(ticket.write_date),"%Y-%m-%d %H:%M:%S")
                     ticket_dic = {
                         'ticket_id': ticket.id,
                         'ticket_no': ticket.name,
@@ -773,4 +770,16 @@ class TicketDashboardInherit(models.Model):
             'sh_all_in_one_helpdesk.ticket_dashboard_tbl', {
                 'ticket_data_dic': ticket_data_dic,
                 'ticket_data_list': ticket_data_list,
-            })
\ No newline at end of file
+            })
+    
+
+
+
+    def convert_dt_utc(self,date):
+        local = pytz.timezone(self.env.user.tz or pytz.utc)
+        date_convert = date.astimezone(local)
+        return date_convert
+
+
+
+        
\ No newline at end of file

helpdesk_morsa/security/ir.model.access.csv

@@ -5,13 +5,13 @@ admin_erp_modules,erp.modules.admin,model_erp_modules,sh_all_in_one_helpdesk.hel
 user_warehouse_helpdesk,warehouse.helpdesk_user,model_warehouse_helpdesk,base.group_user,1,0,0,0
 hlp_warehouse_helpdesk,warehouse.helpdesk.admin,model_warehouse_helpdesk,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
-user_ticket_reason,ticket.reason.user,model_ticket_reason,base.group_user,,1,0,0,0
+user_ticket_reason,ticket.reason.user,model_ticket_reason,base.group_user,1,1,0,0
 admin_ticket_reason,ticket.reason.admin,model_ticket_reason,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
-user_region_helpdesk,region.helpdesk.user,model_region_helpdesk,base.group_user,,1,0,0,0
+user_region_helpdesk,region.helpdesk.user,model_region_helpdesk,base.group_user,1,1,0,0
 admin_region_helpdesk,region.helpdesk.admin,model_region_helpdesk,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
-user_erp_system,erp.system.user,model_erp_system,base.group_user,,1,0,0,0
+user_erp_system,erp.system.user,model_erp_system,base.group_user,1,0,0,0
 admin_erp_system,erp.system.admin,model_erp_system,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
 user_account_move,account.move.user,account.model_account_move,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
@@ -21,6 +21,8 @@ user_sale_order,sale.order.user,sale.model_sale_order,sh_all_in_one_helpdesk.hel
 
 access_user_ticket_assign,user.ticket.assign,model_user_ticket_assign,sh_all_in_one_helpdesk.helpdesk_group_user,1,1,1,1
 
+access_change_ticket_user,change.ticket.user,model_change_ticket_user,base.group_user,1,1,1,1
+
 auditor_helpdesk_ticket,helpdeks.ticket.auditor,sh_all_in_one_helpdesk.model_helpdesk_ticket,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_helpdesk_category,helpdesk_category.auditor,sh_all_in_one_helpdesk.model_helpdesk_category,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_helpdesk_team,helpdeks.team.auditor,sh_all_in_one_helpdesk.model_helpdesk_team,helpdesk_morsa.ticket_auditor,1,0,0,0

helpdesk_morsa/views/odoo/helpdesk_ticket.xml

@@ -12,7 +12,8 @@
                         <button name="assign_me" type="object" string="Assignar a mi" class="oe_highlight"/>
                         <button name="action_approve" type="object" string="Siguiente etapa" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}"/>
                         <button name="action_reply" type="object" string="Respuesta" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',True)]}"/>
-                        <button name="action_done" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':['|',('done_button_boolean','=',True),('open_boolean','=',True)]}"/>
+                        <button name="action_done" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':['|','|',('done_button_boolean','=',True),('open_boolean','=',True),('is_purchase','=',True)]}"/>
+                        <button name="change_ticket_team" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':[('is_purchase','=',False)]}"/>
                         <button name="action_closed" type="object" string="Cerrar Ticket" class="oe_highlight" attrs="{'invisible':['|',('done_stage_boolean','=',False),('open_boolean','=',False)]}"/>
                         <button name="action_cancel" type="object" string="Cancelar Ticket" class="oe_highlight" attrs="{'invisible':[('cancel_button_boolean','=',False)]}"/>
                         <button name="action_open" type="object" string="Re-Abrir Ticket" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',False)]}"/>
@@ -46,18 +47,25 @@
                     <field name="is_support" invisible="1"/>
                     <field name="is_erp" invisible="1"/>
                     <field name="is_emergency" invisible="1"/>
+                    <field name="is_purchase" invisible="1"/>
+                    <field name="in_proggres_stage" invisible="1"/>
                     <field name="team_members" widget="many2manytags" invisible="1"/>
                     <label for="description" string="Descripción del problema"/>
-                    <h3><field name="description" placeholder="Descripción"/></h3>
+                    <h3>
+                        <field name="description" placeholder="Descripción" attrs="{'invisible':[('is_support', '=', True)]}"/>
+                        <field name="support_description" placeholder="Descripción" attrs="{'invisible':[('is_support', '=', False)]}"/>
+                    </h3>
                     <label for="descripcion_solution"/>
-                    <h3><field name="descripcion_solution" placeholder="Descripción"/></h3>
+                    <h3>
+                        <field name="descripcion_solution" attrs="{'required':[('is_support', '=', True),('in_proggres_stage', '=', True)]}"/>
+                    </h3>
                 </xpath>
                 <xpath expr="//group[1]" position="replace"></xpath>
                 <xpath expr="//page[1]" position="replace">
                     <page string="Información General">
                         <group>
                             <group>
-                                <field name="ticket_type"/>
+                                <field name="ticket_type" required="1"/>
                                 <field name="team_id" invisible="1"/>
                                 <field name="team_head" invisible="1"/>
                                 <field name="team_admin_id" invisible="1"/>
@@ -81,6 +89,7 @@
                                 <field name="person_name" invisible="1"/>
                                 <field name="email" invisible="1"/>
                                 <field name="system_id" attrs="{'invisible':[('is_support', '=', False),('is_erp', '=', False),('is_emergency', '=', False)]}"/>
+                                <field name="requires_configuration" attrs="{'invisible':[('is_purchase', '=', False)]}"/>
                                 <field name="module_route" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
                                 <field name="process_text" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
                                 <field name="required_validation" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
@@ -148,18 +157,9 @@
                 
                 <xpath expr="//page[2]//group" position="replace">
                     <div class="row">
-                        <div class="col-12">
-                            <field name="attachment_ids" context="{'default_res_model': 'helpdesk.ticket','default_res_id':active_id}">
-                                <tree>
-                                    <field name="name"/>
-                                    <field name="type"/>
-                                    <field name="original_id"/>
-                                    <field name="datas"/>
-                                    
-                                </tree>
-                            </field>
-                        </div>
+                        <field name="attachment_ids" widget="many2many_binary"/>
                     </div>
+                  
                 </xpath>
 
             </field>
@@ -237,6 +237,19 @@
                         <attribute name="style"></attribute>
                     </t>
                 </xpath>
+
+                <xpath expr="//div[@class='badge badge-pill badge-primary float-right']" position="replace"></xpath>
+
+                <xpath expr="//div[@class='badge badge-pill badge-success float-right']" position="replace"></xpath>
+                
+                <xpath expr="//field[@name='state']" position="replace">
+                    <div class="badge badge-pill float-right">
+                        <field name="user_id"/>
+                    </div>
+                </xpath>
+
+                
+
             </field>
         </record>
 
@@ -247,7 +260,7 @@
             <field name="inherit_id" ref="sh_all_in_one_helpdesk.sh_helpdesk_ticket_time_inherit_kanban_view" />
             <field name="arch" type="xml">
                 <xpath expr="//button[@name='action_ticket_start']" position="replace">
-                    <button name="assign_me" type="object" string="Asignarme" class="btn-primary">Asignarme</button>
+                    <button name="open_form_change_user" type="object" string="Asignarme" class="btn-primary">Asignarme</button>
                 </xpath>
                 <xpath expr="//button[@name='action_ticket_end']" position="replace">
                    
@@ -268,6 +281,7 @@
                         <field name="is_support" invisible="1"/>
                         <field name="is_erp" invisible="1"/>
                         <field name="is_emergency" invisible="1"/>
+                        <field name="is_purchase" invisible="1"/>
                         <field name="erp_type" widget="radio" attrs="{'invisible':[('is_erp', '=', False)]}" options="{'horizontal': true}"/>
                         <field name="erp_id" attrs="{'invisible':[('is_erp', '=', False)]}"/>
                         <field name="warehouse_id" attrs="{'invisible':[('is_erp', '=', False)]}"/>

helpdesk_morsa/wizard/__init__.py

+from . import change_ticket_user
\ No newline at end of file

helpdesk_morsa/wizard/change_ticket_.xml

+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data>
+        <record id="change_ticket_user_view_form" model="ir.ui.view">
+            <field name="name">change.ticket.user.form</field>
+            <field name="model">change.ticket.user</field>
+            <field name="arch" type="xml">
+                <form string="">
+                    <group>
+                        <p>El ticket ya tiene un usuario asignado,¿Desea cambiar de usuario?</p>
+                    </group>
+                    <field name="ticket_id" invisible="1"/>
+                    <footer>
+                        <button name="accept_change_user" string="Aceptar" type="object" class="btn-primary" />
+                        <button name="action_cancel" string="Cancel" class="btn-secondary" type="object" />
+                    </footer>
+                </form>
+            </field>
+        </record>
+
+    </data>
+</odoo>
\ No newline at end of file

helpdesk_morsa/wizard/change_ticket_user.py

+from odoo import models, fields, api, _
+from odoo.exceptions import UserError
+
+class ChangeTicketUser(models.TransientModel):
+    _name = 'change.ticket.user'
+    _description = 'Módulo encargado de traer la información del usuario'
+
+
+    ticket_id = fields.Many2one('helpdesk.ticket','Ticket')
+    
+
+
+    def accept_change_user(self):
+        self.ticket_id.update({'user_id':self.env.user.id})
+
+    def action_cancel(self):
+        return {'type': 'ir.actions.act_window_close'}
+