se agregan permisos para el usuario de administrador, y se retira el filtro de…

se agregan permisos para el usuario de administrador, y se retira el filtro de los tickets que se encuentran hechos o cancelados

helpdesk_morsa/controllers/portal_emergency.py

@@ -21,11 +21,8 @@ class PortalHelpdeskMorsaEmergency(PortalHelpdesk):
 
 
     def _prepare_portal_layout_values(self):
     def _prepare_portal_layout_values(self):
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
         
         
-        ticket_domain = [('stage_id.id','not in',[stage_close,stage_done,stage_cancel])]
+        ticket_domain = []
 
 
         
         
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
@@ -238,10 +235,7 @@ class PortalHelpdeskMorsaEmergency(PortalHelpdesk):
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(
             ticket_domain.append(
                 ('partner_id', '=', request.env.user.partner_id.id))
                 ('partner_id', '=', request.env.user.partner_id.id))
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
-        ticket_domain.append(('stage_id.id','not in',[stage_close,stage_done,stage_cancel]))
+        
         domain = AND([domain, ticket_domain])
         domain = AND([domain, ticket_domain])
 
 
         # count for pager
         # count for pager

helpdesk_morsa/controllers/portal_erp.py

@@ -21,11 +21,8 @@ class PortalHelpdeskMorsaErp(PortalHelpdesk):
 
 
     def _prepare_portal_layout_values(self):
     def _prepare_portal_layout_values(self):
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
         
         
-        ticket_domain = [('stage_id.id','not in',[stage_close,stage_done,stage_cancel])]
+        ticket_domain = []
 
 
         
         
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
@@ -247,10 +244,7 @@ class PortalHelpdeskMorsaErp(PortalHelpdesk):
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(
             ticket_domain.append(
                 ('partner_id', '=', request.env.user.partner_id.id))
                 ('partner_id', '=', request.env.user.partner_id.id))
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
-        ticket_domain.append(('stage_id.id','not in',[stage_close,stage_done,stage_cancel]))
+       
         domain = AND([domain, ticket_domain])
         domain = AND([domain, ticket_domain])
 
 
         # count for pager
         # count for pager

helpdesk_morsa/controllers/portal_soporte.py

@@ -21,11 +21,8 @@ class PortalHelpdeskMorsaSoporte(PortalHelpdesk):
 
 
     def _prepare_portal_layout_values(self):
     def _prepare_portal_layout_values(self):
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
         values = super(PortalHelpdesk, self)._prepare_portal_layout_values()
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
         
         
-        ticket_domain = [('stage_id.id','not in',[stage_close,stage_done,stage_cancel])]
+        ticket_domain = []
 
 
         
         
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
         if request.env.user.sh_portal_user_access and request.env.user.sh_portal_user_access == 'user':
@@ -246,18 +243,11 @@ class PortalHelpdeskMorsaSoporte(PortalHelpdesk):
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(('sh_user_ids', 'in', [request.env.user.id]))
             ticket_domain.append(
             ticket_domain.append(
                 ('partner_id', '=', request.env.user.partner_id.id))
                 ('partner_id', '=', request.env.user.partner_id.id))
-        stage_close = request.env.ref('sh_all_in_one_helpdesk.close_stage').id
-        stage_done = request.env.ref('sh_all_in_one_helpdesk.done_stage').id
-        stage_cancel = request.env.ref('sh_all_in_one_helpdesk.cancel_stage').id
-        ticket_domain.append(('stage_id.id','not in',[stage_close,stage_done,stage_cancel]))
         
         
         domain = AND([domain, ticket_domain])
         domain = AND([domain, ticket_domain])
         
         
-    
-       
         support_count = len(HelpdeskTicket.search(domain).filtered(lambda h: h.team_id.id == request.env.ref('helpdesk_morsa.techinnical_support').id))
         support_count = len(HelpdeskTicket.search(domain).filtered(lambda h: h.team_id.id == request.env.ref('helpdesk_morsa.techinnical_support').id))
     
     
-
         # pager
         # pager
         pager = portal_pager(url="/my/soporte",url_args={'sortby': sortby,'search_in': search_in,'search': search,'filterby': filterby},total=support_count,page=page,step=self._items_per_page)
         pager = portal_pager(url="/my/soporte",url_args={'sortby': sortby,'search_in': search_in,'search': search,'filterby': filterby},total=support_count,page=page,step=self._items_per_page)
         if groupby == 'create_by':
         if groupby == 'create_by':

helpdesk_morsa/security/groups.xml

@@ -6,6 +6,7 @@
         <record id="ticket_auditor" model="res.groups">
         <record id="ticket_auditor" model="res.groups">
             <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
             <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
             <field name="name">Auditor de tickets</field>
             <field name="name">Auditor de tickets</field>
+            <field name="menu_access" eval="[(4,ref('sh_all_in_one_helpdesk.helpdesk_main_menu'))]"/>
         </record>
         </record>
 
 
 
 
@@ -40,7 +41,17 @@
             <field name="groups" eval="[(4, ref('sh_all_in_one_helpdesk.helpdesk_group_team_leader'))]" />
             <field name="groups" eval="[(4, ref('sh_all_in_one_helpdesk.helpdesk_group_team_leader'))]" />
         </record>
         </record>
 
 
+        <record model="ir.rule" id="helpdesk_ticket_auditor">
+            <field name="name">Auditor </field>
+            <field name="model_id" ref="sh_all_in_one_helpdesk.model_helpdesk_ticket" />
+            <field name="global" eval="False" />
+            <field name="domain_force">[('1','=',1)]</field>
+            <field name="groups" eval="[(4, ref('sh_all_in_one_helpdesk.helpdesk_group_manager'))]" />
+            <field name="perm_read" eval="1"/>
+            <field name="perm_write" eval="0"/>
+            <field name="perm_create" eval="0"/>
+            <field name="perm_unlink" eval="0"/>
 
 
-        
+        </record>
     </data>
     </data>
 </odoo>
 </odoo>
\ No newline at end of file

helpdesk_morsa/security/ir.model.access.csv

@@ -41,4 +41,6 @@ auditor_erp_system,erp.system.auditor,model_erp_system,helpdesk_morsa.ticket_aud
 auditor_region_helpdesk,region.helpdesk.auditor,model_region_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_region_helpdesk,region.helpdesk.auditor,model_region_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_ticket_reason,ticket.reason.auditor,model_ticket_reason,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_ticket_reason,ticket.reason.auditor,model_ticket_reason,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_warehouse_helpdesk,warehouse.helpdesk.auditor,model_warehouse_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_warehouse_helpdesk,warehouse.helpdesk.auditor,model_warehouse_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
-
+auditor_account_analytic_line,account.analytic.line.auditor,account.model_account_analytic_line,helpdesk_morsa.ticket_auditor,1,0,0,0
+access_auditor_ticket_assign,auditor.ticket.assign,model_user_ticket_assign,helpdesk_morsa.ticket_auditor,1,0,0,0
+acces_auditor_crm_lead,auditor.crm.lead,crm.model_crm_lead,helpdesk_morsa.ticket_auditor,1,0,0,0
\ No newline at end of file

helpdesk_morsa/views/odoo/helpdesk_ticket.xml

@@ -8,7 +8,7 @@
             <field name="priority" eval="17"/>
             <field name="priority" eval="17"/>
             <field name="arch" type="xml">
             <field name="arch" type="xml">
                 <xpath expr="//header" position="replace">
                 <xpath expr="//header" position="replace">
-                    <header>
+                    <header groups="sh_all_in_one_helpdesk.helpdesk_group_user">
                         <button name="ticket_change_type" type="object" string="Cambiar tipo de ticket" class="oe_highlight"/>
                         <button name="ticket_change_type" type="object" string="Cambiar tipo de ticket" class="oe_highlight"/>
                         <button name="assign_me" type="object" string="Asignarme" class="oe_highlight"/>
                         <button name="assign_me" type="object" string="Asignarme" class="oe_highlight"/>
                         <button name="action_approve" type="object" string="Siguiente etapa" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}"/>
                         <button name="action_approve" type="object" string="Siguiente etapa" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}"/>
@@ -79,7 +79,7 @@
                                 <label for="user_id"/>
                                 <label for="user_id"/>
                                 <div class="o_row oe_inline">
                                 <div class="o_row oe_inline">
                                     <field name="user_id" widget="many2one"/>
                                     <field name="user_id" widget="many2one"/>
-                                    <button name="ticket_change_user" type="object" icon="fa-user" class="btn-primary"/>
+                                    <button name="ticket_change_user" type="object" icon="fa-user" class="btn-primary" groups="sh_all_in_one_helpdesk.helpdesk_group_user"/>
                                 </div>
                                 </div>
                                 <field name="category_id"/>
                                 <field name="category_id"/>
                                 <field name="priority"/>
                                 <field name="priority"/>
@@ -273,7 +273,7 @@
             <field name="inherit_id" ref="sh_all_in_one_helpdesk.sh_helpdesk_ticket_time_inherit_kanban_view" />
             <field name="inherit_id" ref="sh_all_in_one_helpdesk.sh_helpdesk_ticket_time_inherit_kanban_view" />
             <field name="arch" type="xml">
             <field name="arch" type="xml">
                 <xpath expr="//button[@name='action_ticket_start']" position="replace">
                 <xpath expr="//button[@name='action_ticket_start']" position="replace">
-                    <button name="open_form_change_user" type="object" string="Asignarme" class="btn-primary">Asignarme</button>
+                    <button name="open_form_change_user" type="object" string="Asignarme" class="btn-primary" groups="sh_all_in_one_helpdesk.helpdesk_group_user">Asignarme</button>
                 </xpath>
                 </xpath>
                 <xpath expr="//button[@name='action_ticket_end']" position="replace">
                 <xpath expr="//button[@name='action_ticket_end']" position="replace">