se agrego una corección y unos logger de seguimiento

helpdesk_morsa/controllers/portal_soporte.py

@@ -403,10 +403,12 @@ class PortalHelpdeskMorsaSoporte(PortalHelpdesk):
 
                     if 'portal_file' in request.params:
                         attached_files = request.httprequest.files.getlist('portal_file')
-                       
+                        _logger.info(attached_files)
                         attachment_ids = []
                         for attachment in attached_files:
+                            _logger.info(attachment)
                             result = base64.b64encode(attachment.read())
+                
                             attachment_id = request.env['ir.attachment'].sudo(
                             ).create({
                                 'name': attachment.filename,
@@ -415,7 +417,9 @@ class PortalHelpdeskMorsaSoporte(PortalHelpdesk):
                                 'display_name': attachment.filename,
                                 'datas': result,
                             })
+                            _logger.info(attachment_id)
                             attachment_ids.append(attachment_id.id)
+                        _logger.info(attachment_ids)
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]