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Arturo Jasso Origel / helpdesk

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Commit f4815f34 by Arturo Jasso Origel
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se agregaron los siguientes cambios: 

se retiro el botón de fecha respuesta,
el botón de cerrado se dejo aún visibile, pero cuando se resuelve el ticket, tambien cierra el ticket,
cambiar color de hecho a verde,
cambiar el botón de cancelar a rojo,
cambiar el nombre vista previa por vista usuario,
siguiente etapa cambiar al lado de asginar a mi,
eliminar el aparatdo que dice cliente respondio,
mover fecha de creación a vista principal de agente,
Asignar compras según la región si el equipo requiere configuración,
Botón para realizar la asignación de un ticket a un usuario
agregar en el apartado de erp el campo de 'sistema' para que lo agregen al levantar un ticket de erp,
parent cc16ea1f
Showing with 164 additions and 18 deletions
helpdesk_morsa/__manifest__.py
......@@ -49,6 +49,7 @@
'views/odoo/res_users.xml',
'wizard/change_ticket_.xml',
'wizard/change_ticket_type.xml',
'wizard/change_user.xml',
],
'assets': {
'web.assets_backend': [
......
helpdesk_morsa/controllers/portal_erp.py
......@@ -403,7 +403,11 @@ class PortalHelpdeskMorsaErp(PortalHelpdesk):
'team_head': team_id.team_head.id,
})
if kw.get('portal_system'):
portal_system_id = request.env['erp.system'].sudo().browse(int(kw.get('portal_system')))
ticket_dic.update({
'system_id':portal_system_id.id
})
if kw.get('portal_erp_type'):
ticket_dic.update({
'erp_type':kw.get('portal_erp_type')
......
helpdesk_morsa/models/helpdesk_ticket.py
......@@ -60,6 +60,9 @@ class HelpdeskTicket(models.Model):
is_purchase = fields.Boolean('Es compra',compute='_compute_ticket_type')
requires_configuration = fields.Boolean('Require configuración')
support_description = fields.Char('Descripción de problema')
region_to_send = fields.Many2one('region.helpdesk','Región')
def _get_color(self):
in_progress_stage = self.env.ref('sh_all_in_one_helpdesk.in_progress_stage').id
......@@ -363,20 +366,37 @@ class HelpdeskTicket(models.Model):
return super(HelpdeskTicket, self).action_done()
def done_and_close(self):
self.action_done()
self.action_closed()
def change_ticket_team(self):
purchases = self.env.ref('helpdesk_morsa.purchase_actives').sudo()
support = self.env.ref('helpdesk_morsa.techinnical_support').sudo()
if self.team_id.id == purchases.id and self.requires_configuration == True:
user = False
user_to_assign = self.env['res.users'].sudo().search([
('is_support_user','=',True),('warehouse_id.region_id.id','=',self.region_to_send.id)
])
if user_to_assign:
if len(user_to_assign) > 1:
user = user_to_assign[0].id
else:
user = user_to_assign.id
self.sudo().update({
'ticket_type': support.helpdesk_ticket_type_id.id,
'team_id': support.id,
'user_id': False,
'requires_configuration':False,
'user_id': user,
})
action = self.env.ref('sh_all_in_one_helpdesk.sh_action_ticket_dashboard').sudo().read()[0]
return {'type': 'ir.actions.client', 'tag': action['tag'],'target':'main','name':'Tablero de tickets'}
else:
return self.action_done()
return self.done_and_close()
def write(self,vals):
......@@ -390,12 +410,10 @@ class HelpdeskTicket(models.Model):
if 'team_id' in vals:
if self.team_id.id != vals['team_id']:
if vals['team_id'] in [self.env.ref('helpdesk_morsa.techinnical_support').id,self.env.ref('helpdesk_morsa.erp_asistense').id,self.env.ref('helpdesk_morsa.ti_emergency').id]:
_logger.info('Vals es soporte, erp y 911')
if self.team_id.id not in [self.env.ref('helpdesk_morsa.support_second_level').id,self.env.ref('helpdesk_morsa.support_third_level').id,self.env.ref('helpdesk_morsa.purchase_actives').id]:
_logger.info('Equipo no es segundo o 3er nivel')
vals.update({'name': self.env['ir.sequence'].sudo().next_by_code('helpdesk.ticket.'+str(vals['team_id']) or _('New'))})
if self.is_support == True or self.is_erp == True or self.is_emergency == True:
if "stage_id" in vals:
if self.is_support == True:
if self.description == '<p><br></p>' or self.description==False:
raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
if vals['stage_id'] == self.env.ref('sh_all_in_one_helpdesk.done_stage').id:
......@@ -410,6 +428,13 @@ class HelpdeskTicket(models.Model):
if description-11 < min_description:
raise ValidationError (_("Favor de agregar al menos "+str(min_description)+" caracteres a la descripción"))
if vals["stage_id"] == self.env.ref('sh_all_in_one_helpdesk.done_stage').id:
self.action_done()
if vals["stage_id"] == self.env.ref('sh_all_in_one_helpdesk.close_stage').id:
self.action_closed()
return super(HelpdeskTicket, self).write(vals)
else:
return super(HelpdeskTicket, self).write(vals)
......@@ -461,4 +486,19 @@ class HelpdeskTicket(models.Model):
'target':'new',
}
def ticket_change_user(self):
wizard = self.env['change.user'].sudo().create({
'ticket_id':self.id,'user_ids': self.team_members
})
return {
'name': 'Cambio de usuario',
'type': 'ir.actions.act_window',
'view_type':'form',
'view_mode':'form',
'res_model':'change.user',
'res_id': wizard.id,
'target':'new',
}
helpdesk_morsa/models/res_users.py
......@@ -20,6 +20,8 @@ class ResUsers(models.Model):
is_erp_user = fields.Boolean('Es usuario de ERP')
is_911_user = fields.Boolean('Es usuario de 911')
#partner_id = fields.Many2one('res.partner',required=False, )
is_support_user = fields.Boolean('Es usuario Soporte')
@api.model
......
helpdesk_morsa/security/ir.model.access.csv
......@@ -22,6 +22,9 @@ user_sale_order,sale.order.user,sale.model_sale_order,sh_all_in_one_helpdesk.hel
access_user_ticket_assign,user.ticket.assign,model_user_ticket_assign,sh_all_in_one_helpdesk.helpdesk_group_user,1,1,1,1
access_change_ticket_user,change.ticket.user,model_change_ticket_user,base.group_user,1,1,1,1
access_change_ticket_type,change.ticket.type,model_change_ticket_type,base.group_user,1,1,1,1
access_change_user,change.user,model_change_user,base.group_user,1,1,1,1
auditor_helpdesk_ticket,helpdeks.ticket.auditor,sh_all_in_one_helpdesk.model_helpdesk_ticket,helpdesk_morsa.ticket_auditor,1,0,0,0
auditor_helpdesk_category,helpdesk_category.auditor,sh_all_in_one_helpdesk.model_helpdesk_category,helpdesk_morsa.ticket_auditor,1,0,0,0
......
helpdesk_morsa/static/src/scss/backend.scss
......@@ -24,7 +24,13 @@
.o_form_statusbar{
position: fixed !important;
top: 190px;
left: 1;
left: 0;
width: 100%;
z-index: 100;
}
.btn_success{
background-color:green !important;
color:white !important;
font-family: "Odoo Unicode Support Noto", "Lucida Grande", Helvetica, Verdana, Arial, sans-serif !important;
}
\ No newline at end of file
helpdesk_morsa/static/src/scss/portal.scss
......@@ -4,3 +4,6 @@
margin-left:15px;
margin-right:3px;
}
helpdesk_morsa/views/odoo/helpdesk_ticket.xml
......@@ -9,20 +9,27 @@
<field name="arch" type="xml">
<xpath expr="//header" position="replace">
<header>
<button name="assign_me" type="object" string="Assignar a mi" class="oe_highlight"/>
<button name="ticket_change_type" type="object" string="Cambiar tipo de ticket" class="oe_highlight"/>
<button name="assign_me" type="object" string="Asignarme" class="oe_highlight"/>
<button name="action_approve" type="object" string="Siguiente etapa" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}"/>
<button name="action_reply" type="object" string="Respuesta" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',True)]}"/>
<button name="action_done" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':['|','|',('done_button_boolean','=',True),('open_boolean','=',True),('is_purchase','=',True)]}"/>
<button name="change_ticket_team" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':[('is_purchase','=',False)]}"/>
<!--<button name="action_reply" type="object" string="Respuesta" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',True)]}"/>-->
<button name="done_and_close" type="object" string="Resolver Ticket" class="btn_success" attrs="{'invisible':['|','|',('done_button_boolean','=',True),('open_boolean','=',True),('is_purchase','=',True)]}"/>
<button name="change_ticket_team" type="object" string="Resolver Ticket" class="btn_success" attrs="{'invisible':['|','|',('is_purchase','=',False),('done_button_boolean','=',True),('open_boolean','=',True)]}"/>
<button name="action_closed" type="object" string="Cerrar Ticket" class="oe_highlight" attrs="{'invisible':['|',('done_stage_boolean','=',False),('open_boolean','=',False)]}"/>
<button name="action_cancel" type="object" string="Cancelar Ticket" class="oe_highlight" attrs="{'invisible':[('cancel_button_boolean','=',False)]}"/>
<button name="action_cancel" type="object" string="Cancelar Ticket" class="btn btn-danger" attrs="{'invisible':[('cancel_button_boolean','=',False)]}"/>
<button name="action_open" type="object" string="Re-Abrir Ticket" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',False)]}"/>
<button name="preview_ticket" type="object" string="Vista previa"/>
<button name="preview_ticket" type="object" string="Vista de usuario"/>
<field name="stage_id" widget="statusbar"/>
</header>
</xpath>
<xpath expr="//div[@class='badge badge-pill badge-primary float-right']" position="replace">
</xpath>
<xpath expr="//div[@class='badge badge-pill badge-success float-right']" position="replace">
</xpath>
<xpath expr="//div[@class='oe_title']" position="replace">
<h1><field name="name" readonly="1"/></h1>
......@@ -53,12 +60,11 @@
<field name="team_members" widget="many2manytags" invisible="1"/>
<label for="description" string="Descripción del problema"/>
<h3>
<field name="description" placeholder="Descripción" attrs="{'invisible':[('is_support', '=', True)]}"/>
<field name="support_description" placeholder="Descripción" attrs="{'invisible':[('is_support', '=', False)]}"/>
<field name="description" placeholder="Descripción"/>
</h3>
<label for="descripcion_solution"/>
<h3>
<field name="descripcion_solution" attrs="{'required':[('is_support', '=', True),('in_proggres_stage', '=', True)]}"/>
<field name="descripcion_solution" />
</h3>
</xpath>
<xpath expr="//group[1]" position="replace"></xpath>
......@@ -70,7 +76,11 @@
<field name="team_id" invisible="1"/>
<field name="team_head" invisible="1"/>
<field name="team_admin_id" invisible="1"/>
<field name="user_id"/>
<label for="user_id"/>
<div class="o_row oe_inline">
<field name="user_id" widget="many2one"/>
<button name="ticket_change_user" type="object" icon="fa-user" class="btn-primary"/>
</div>
<field name="category_id"/>
<field name="priority"/>
<field name="ticket_reason"/>
......@@ -80,6 +90,7 @@
<field name="warehouse_id" attrs="{'invisible':[('is_erp', '=', False)]}"/>
</group>
<group>
<field name="create_date"/>
<field name="tag_ids" invisible="1"/>
<field name="subject_id" invisible="1"/>
<field name="sub_category_id" invisible="1"/>
......@@ -91,6 +102,7 @@
<field name="email" invisible="1"/>
<field name="system_id" attrs="{'invisible':[('is_support', '=', False),('is_erp', '=', False),('is_emergency', '=', False)]}"/>
<field name="requires_configuration" attrs="{'invisible':[('is_purchase', '=', False)]}"/>
<field name="region_to_send" attrs="{'invisible':[('requires_configuration', '=', False)], 'required':[('requires_configuration','=',True)]}" />
<field name="module_route" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
<field name="process_text" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
<field name="required_validation" attrs="{'invisible':['|',('is_erp', '=', False),('erp_type','not in',['mejora','reporte'])]}"/>
......
helpdesk_morsa/views/odoo/res_users.xml
......@@ -11,6 +11,7 @@
<xpath expr="//field[@name='sh_portal_user_access']" position="after">
<field name="warehouse_id"/>
<field name="comp_morsa" required="1"/>
<field name="is_support_user"/>
<field name="is_erp_user"/>
<field name="is_911_user"/>
</xpath>
......
helpdesk_morsa/views/portal/portal_tickets_erp.xml
......@@ -52,6 +52,17 @@
<input type="text" class="form-control form-field s_website_form_required" id="portal_phone" name="portal_phone" required="True" />
</div>
<div t-attf-class="form-group o_website_form_required_custom #{error and 'portal_system' in error and 'has-error' or ''}">
<label class="control-label" for="portal_system">Sistema:</label>
<select class="form-control form-field o_website_form_required_custom" id="portal_system" name="portal_system" required="True">
<option></option>
<t t-foreach="request.env['erp.system'].sudo().search([])" t-as="system">
<option t-att-value="system.id"><t t-esc="system.name" /></option>
</t>
</select>
</div>
<input t-attf-class="form-group s_website_form_required" type="hidden" name="portal_erp_type" id="portal_erp_type" required="True"/>
<div class="form-group">
......
helpdesk_morsa/wizard/__init__.py
from . import change_ticket_user
from . import change_ticket_type
from . import change_user
\ No newline at end of file
helpdesk_morsa/wizard/change_ticket_type.xml
......@@ -8,7 +8,7 @@
<form string="">
<group>
<field name="ticket_id" invisible="1"/>
<field name="ticket_type_id" required="1"/>
<field name="ticket_type_id" required="1" options="{'no_open': True, 'no_create': True,'no_create_edit':True}"/>
</group>
<footer>
<button name="ticket_change_team" string="Aceptar" type="object" class="btn-primary" />
......
helpdesk_morsa/wizard/change_user.py 0 → 100644
# -*- coding: utf-8 -*-
from odoo import models, fields, api, _
from odoo.exceptions import UserError
class ChangeUser(models.TransientModel):
_name = 'change.user'
ticket_id = fields.Many2one('helpdesk.ticket','Ticket')
user_ids = fields.Many2many(
comodel_name='res.users',
relation='res_user_wizard_change_user',
related='ticket_id.team_members',
)
user_id = fields.Many2one('res.users',string="Usuario Asignado", domain="[('id','in',user_ids)]")
def ticket_change_user(self):
update_values = {
'user_id': self.user_id.id,
}
self.ticket_id.sudo().update(update_values)
action = self.env.ref('sh_all_in_one_helpdesk.sh_action_ticket_dashboard').sudo().read()[0]
return {'type': 'ir.actions.client', 'tag': action['tag'],'target':'main','name':'Tablero de Tickets'}
def action_cancel(self):
return {'type': 'ir.actions.act_window_close'}
\ No newline at end of file
helpdesk_morsa/wizard/change_user.xml 0 → 100644
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<data>
<record id="ticket_change_user" model="ir.ui.view">
<field name="name">change.user.form</field>
<field name="model">change.user</field>
<field name="arch" type="xml">
<form string="">
<group>
<field name="ticket_id" invisible="1"/>
<field name="user_ids" invisible="1" widget="many2many_tags" />
<field name="user_id" required="1" options="{'no_open': True, 'no_create': True,'no_create_edit':True}"/>
</group>
<footer>
<button name="ticket_change_user" string="Aceptar" type="object" class="btn-primary" />
<button name="action_cancel" string="Cancel" class="btn-secondary" type="object" />
</footer>
</form>
</field>
</record>
</data>
</odoo>
\ No newline at end of file
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