ajustes en politicas sla

helpdesk_morsa/controllers/portal.py

@@ -1040,7 +1040,7 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
                   
                   
                         
                         
-            return werkzeug.utils.redirect("/my/soporte?ctr=False")
+            return request.redirect("/my/soporte?ctr=False")
         except Exception as e:
         except Exception as e:
             _logger.exception('Something went wrong %s',str(e))
             _logger.exception('Something went wrong %s',str(e))
 
 
@@ -1155,7 +1155,7 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
                             })
                             })
                             attachment_ids.append(attachment_id.id)
                             attachment_ids.append(attachment_id.id)
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
-            return werkzeug.utils.redirect("/my/erp?ctr=False")
+            return request.redirect("/my/erp?ctr=False")
         except Exception as e:
         except Exception as e:
             _logger.exception('Something went wrong %s',str(e))
             _logger.exception('Something went wrong %s',str(e))
 
 
@@ -1234,7 +1234,7 @@ class PortalHelpdeskMorsa(PortalHelpdesk):
                             })
                             })
                             attachment_ids.append(attachment_id.id)
                             attachment_ids.append(attachment_id.id)
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
                         ticket_id.attachment_ids = [(6, 0, attachment_ids)]
-            return werkzeug.utils.redirect("/my/911?ctr=False")
+            return request.redirect("/my/911?ctr=False")
         except Exception as e:
         except Exception as e:
             _logger.exception('Something went wrong %s',str(e))
             _logger.exception('Something went wrong %s',str(e))
 
 

helpdesk_morsa/models/helpdesk_ticket.py

@@ -320,8 +320,8 @@ class HelpdeskTicket(models.Model):
     def append_sla_policies(self):
     def append_sla_policies(self):
         sla = self.env['sh.helpdesk.sla'].search([
         sla = self.env['sh.helpdesk.sla'].search([
             ('sh_team_id','=',self.team_id.id),
             ('sh_team_id','=',self.team_id.id),
-            ('sh_ticket_type_id','=',self.ticket_type.id)
-            ('sh_sla_target_type','=','reaching_stage')
+            ('sh_ticket_type_id','=',self.ticket_type.id),
+            ('sh_sla_target_type','=','reaching_stage'),
             ('sh_stage_id','!=',self.stage_id.id)
             ('sh_stage_id','!=',self.stage_id.id)
         ]).ids
         ]).ids
         if sla:
         if sla:

helpdesk_morsa/views/portal/portal_tickets_emergency.xml

@@ -6,12 +6,8 @@
 
 
             <t t-call="portal.portal_searchbar">
             <t t-call="portal.portal_searchbar">
                 <t t-set="title">TI 911</t>
                 <t t-set="title">TI 911</t>
-                <div class="form-inline ml-lg-4">
-                    <a id="new_request" class="btn btn-secondary btn-sm" style="color:#FFFFFF" name="new_request" title="Create Support Request" aria-label="Create Support Request" role="button"><i class="fa fa-plus" />Crear Ticket</a>
-                </div>
-                <input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
             </t>
             </t>
-            
+            <input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
             <div id="createticketModal" class="modal fade" role="dialog">
             <div id="createticketModal" class="modal fade" role="dialog">
                 <div class="modal-dialog">
                 <div class="modal-dialog">
                     <div class="modal-content">
                     <div class="modal-content">

helpdesk_morsa/views/portal/portal_tickets_erp.xml

@@ -7,12 +7,8 @@
 
 
                 <t t-call="portal.portal_searchbar">
                 <t t-call="portal.portal_searchbar">
                     <t t-set="title">Asistencia ERP</t>
                     <t t-set="title">Asistencia ERP</t>
-                    <div class="form-inline ml-lg-4">
-                        <a id="new_request" class="btn btn-secondary btn-sm" style="color:#FFFFFF" name="new_request" title="Create Support Request" aria-label="Create Support Request" role="button" ><i class="fa fa-plus" />Crear Ticket</a>
-                    </div>
-                    <input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
                 </t>
                 </t>
-                
+                <input type="hidden" name="mdl_shw" id="mdl_shw" t-att-value="created"/>
                 <div id="createticketModal" class="modal fade" role="dialog">
                 <div id="createticketModal" class="modal fade" role="dialog">
                     <div class="modal-dialog">
                     <div class="modal-dialog">
                         <div class="modal-content">
                         <div class="modal-content">