se retiro la restricción de tickets sin valorar, y se agrego la restricción de…

se retiro la restricción de tickets sin valorar, y se agrego la restricción de la creación de adjuntos vacios

helpdesk_maintenance/controllers/portal.py

@@ -349,13 +349,6 @@ class PortalCustomerMaintenence(CustomerPortal):
                 if not partner_id:
                     return json.dumps({"resp":"Error","message":"Colaborador no encontrado, favor de verificar que haya agregado uno"}) 
                 if partner_id:
-                    unvalued_tickets = len(
-                        request.env['helpdesk.ticket'].sudo().search([
-                            ('stage_id','=',request.env.ref('sh_all_in_one_helpdesk.done_stage').id),
-                            ('priority_new','=',False)])
-                        )
-                    if unvalued_tickets >= 3:
-                        return json.dumps({"resp":"Error","message":"Tienes demasiados tickets sin evaluar, favor de evaluarlos"})
                     ticket_dic = {
                         'partner_id': partner_id.id,
                         'ticket_from_portal': True
@@ -415,23 +408,22 @@ class PortalCustomerMaintenence(CustomerPortal):
                     ticket_id = request.env['helpdesk.ticket'].sudo().create(ticket_dic)
 
                     if 'portal_file' in request.params:
-                        attached_files = request.httprequest.files.getlist('portal_file')
-                       
-                        attachment_ids = []
-                        for attachment in attached_files:
-                            result = base64.b64encode(attachment.read())
-                            attachment_id = request.env['ir.attachment'].sudo(
-                            ).create({
-                                'name': attachment.filename,
-                                'res_model': 'helpdesk.ticket',
-                                'res_id': ticket_id.id,
-                                'display_name': attachment.filename,
-                                'datas': result,
-                            })
-                            attachment_ids.append(attachment_id.id)
-                        ticket_id.attachment_ids = [(6, 0, attachment_ids)]
-                  
-                        
+                        if kw.get('portal_file'):
+                            attached_files = request.httprequest.files.getlist('portal_file')
+                            attachment_ids = []
+                            for attachment in attached_files:
+                                result = base64.b64encode(attachment.read())
+                                if result:
+                                    attachment_id = request.env['ir.attachment'].sudo(
+                                    ).create({
+                                        'name': attachment.filename,
+                                        'res_model': 'helpdesk.ticket',
+                                        'res_id': ticket_id.id,
+                                        'display_name': attachment.filename,
+                                        'datas': result,
+                                    })
+                                    attachment_ids.append(attachment_id.id)
+                            ticket_id.attachment_ids = [(6, 0, attachment_ids)]
             return request.redirect("/my/mantenimientos?ctr=False")
         except Exception as e:
             _logger.exception('Something went wrong %s',str(e))

helpdesk_maintenance/static/src/js/portal.js

 $(document).ready(function(e) {
-
+    
     $("#new_request").click(function() {
         $("#createticketModalMaintenance").modal("show");
     });