se agregaron cambios y permisos

helpdesk_morsa/__manifest__.py

@@ -21,8 +21,8 @@
         "sale",
         "sale",
     ],
     ],
     "data": [
     "data": [
+        'security/groups.xml',
         'security/ir.model.access.csv',
         'security/ir.model.access.csv',
-        #'security/groups.xml',
         'data/region.xml',
         'data/region.xml',
         'data/helpdesk_team.xml',
         'data/helpdesk_team.xml',
         'data/helpdesk_stage.xml',
         'data/helpdesk_stage.xml',

helpdesk_morsa/models/helpdesk_ticket.py

@@ -320,12 +320,14 @@ class HelpdeskTicket(models.Model):
             })
             })
 
 
     def write(self,vals):
     def write(self,vals):
+        
         if "stage_id" in vals:
         if "stage_id" in vals:
             if self.description == '<p><br></p>' or self.description==False:
             if self.description == '<p><br></p>' or self.description==False:
                 raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))       
                 raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))       
-        if 'description' in  vals and vals["description"] != "" and vals['description'] != '<p><br></p>' and (self.is_support == True or self.is_erp == True or self.is_emergency == True):
+        if 'description' in  vals and (vals["description"] != "" or self.description != False)and vals['description'] != '<p><br></p>' and (self.is_support == True or self.is_erp == True or self.is_emergency == True):
             min_description = int(self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.description_min_lenght'))
             min_description = int(self.env['ir.config_parameter'].sudo().get_param('helpdesk_morsa.description_min_lenght'))
-            if len(vals['description'])-11 < min_description:
+            description = self.get_description_len(vals["description"])
+            if len(description)-11 < min_description:
                 raise ValidationError (_("Favor de agregar al menos "+str(min_description)+" caracteres a la descripción"))       
                 raise ValidationError (_("Favor de agregar al menos "+str(min_description)+" caracteres a la descripción"))       
 
 
         return super(HelpdeskTicket, self).write(vals)
         return super(HelpdeskTicket, self).write(vals)
@@ -335,6 +337,12 @@ class HelpdeskTicket(models.Model):
             raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
             raise ValidationError (_("Para cambiar de etapa, es necesario agregar una descripción"))
         else:
         else:
             return super(HelpdeskTicket, self).action_approve()
             return super(HelpdeskTicket, self).action_approve()
+        
+    def get_description_len(self,description):
+        try:
+            return len(description)
+        except Exception as e:
+            return 0
     
     
     
     
 
 

helpdesk_morsa/security/groups.xml

 <?xml version="1.0" encoding="utf-8"?>
 <?xml version="1.0" encoding="utf-8"?>
 <odoo>
 <odoo>
     <data noupdate="1">
     <data noupdate="1">
-        <record id="user_ti" model="res.groups">
-            <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
-            <field name="name">Usuario de TI</field>
-            <field name="implied_ids" eval="[(6,0,[ref('sh_all_in_one_helpdesk.helpdesk_group_user')])]"/>
-        </record>
-
-        <record id="captain_ti" model="res.groups">
-            <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
-            <field name="name">Capitan del Equipo TI</field>
-            <field name="implied_ids" eval="[(6,0,[ref('sh_all_in_one_helpdesk.helpdesk_group_team_leader'),ref('user_ti')])]"/>
-        </record>
+        
 
 
-        <record id="admin_ti" model="res.groups">
+        <record id="ticket_auditor" model="res.groups">
             <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
             <field name="category_id" ref="sh_all_in_one_helpdesk.module_helpdesk_category"/>
-            <field name="name">Administrador de TI</field>
-            <field name="implied_ids" eval="[(6,0,[ref('sh_all_in_one_helpdesk.helpdesk_group_manager'),ref('captain_ti')])]"/>
+            <field name="name">Auditor de tickets</field>
         </record>
         </record>
 
 
-        <record id="only_see_ti" model="ir.rule">
-            <field name="name">Ver tickets de TI</field>
-            <field name="model_id" ref="sh_all_in_one_helpdesk.model_helpdesk_ticket"/>
-            <field name="groups" eval="[(6,0,[ref('user_ti'),ref('captain_ti'),ref('admin_ti'),])]"/>
-            <field name="perm_read" eval="1"/>
-            <field name="perm_write" eval="1"/>
-            <field name="perm_create" eval="1"/>
-            <field name="perm_unlink" eval="0"/>
-            <field name="domain_force">
-                [('team_id.is_support_team','=',True)]
-            </field>
-        </record>
+        
     </data>
     </data>
 </odoo>
 </odoo>
\ No newline at end of file

helpdesk_morsa/security/ir.model.access.csv

@@ -12,9 +12,27 @@ user_region_helpdesk,region.helpdesk.user,model_region_helpdesk,base.group_user,
 admin_region_helpdesk,region.helpdesk.admin,model_region_helpdesk,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 admin_region_helpdesk,region.helpdesk.admin,model_region_helpdesk,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
 
 user_erp_system,erp.system.user,model_erp_system,base.group_user,,1,0,0,0
 user_erp_system,erp.system.user,model_erp_system,base.group_user,,1,0,0,0
-admin_erp_system,region.helpdes.admin,model_erp_system,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
+admin_erp_system,erp.system.admin,model_erp_system,sh_all_in_one_helpdesk.helpdesk_group_manager,1,1,1,1
 
 
 user_account_move,account.move.user,account.model_account_move,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_account_move,account.move.user,account.model_account_move,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_crm_lead,crm.lead.user,crm.model_crm_lead,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_crm_lead,crm.lead.user,crm.model_crm_lead,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_purchase_order,purchase.order.user,purchase.model_purchase_order,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_purchase_order,purchase.order.user,purchase.model_purchase_order,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_sale_order,sale.order.user,sale.model_sale_order,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 user_sale_order,sale.order.user,sale.model_sale_order,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
+
+
+auditor_helpdesk_ticket,helpdeks.ticket.auditor,sh_all_in_one_helpdesk.model_helpdesk_ticket,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_category,helpdesk_category.auditor,sh_all_in_one_helpdesk.model_helpdesk_category,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_team,helpdeks.team.auditor,sh_all_in_one_helpdesk.model_helpdesk_team,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_stages,helpdeks.stages.auditor,sh_all_in_one_helpdesk.model_helpdesk_stages,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_tags,helpdeks.tags.auditor,sh_all_in_one_helpdesk.model_helpdesk_tags,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_priority,helpdeks.priority.auditor,sh_all_in_one_helpdesk.model_helpdesk_priority,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_subcategory,helpdeks.subcategory.auditor,sh_all_in_one_helpdesk.model_helpdesk_subcategory,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_ticket_dashboard,ticket.dashboard.auditor,sh_all_in_one_helpdesk.model_ticket_dashboard,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_sub_type,helpdesk.sub.type.auditor,sh_all_in_one_helpdesk.model_helpdesk_sub_type,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_helpdesk_ticket_type,helpdeks.ticket.type.auditor,sh_all_in_one_helpdesk.model_helpdesk_ticket_type,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_erp_modules,erp.modules.auditor,model_erp_modules,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_erp_system,erp.system.auditor,model_erp_system,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_region_helpdesk,region.helpdesk.auditor,model_region_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_ticket_reason,ticket.reason.auditor,model_ticket_reason,helpdesk_morsa.ticket_auditor,1,0,0,0
+auditor_warehouse_helpdesk,warehouse.helpdesk.auditor,model_warehouse_helpdesk,helpdesk_morsa.ticket_auditor,1,0,0,0
+

helpdesk_morsa/views/portal/portal_tickets_emergency.xml

@@ -141,7 +141,7 @@
                                         <em t-else="">Ticket</em>
                                         <em t-else="">Ticket</em>
                                     </a>
                                     </a>
                                 </td>
                                 </td>
-                                <td><span t-field="t.create_date" t-options='{"widget": "date"}' /></td>
+                                <td><span t-field="t.create_date"/></td>
                                 <td><span t-field="t.write_date" t-options='{"widget": "date"}' /></td>
                                 <td><span t-field="t.write_date" t-options='{"widget": "date"}' /></td>
                                 <td><span t-field="t.ticket_type" /></td>
                                 <td><span t-field="t.ticket_type" /></td>
                                 <td><span t-field="t.stage_id" /></td>
                                 <td><span t-field="t.stage_id" /></td>

helpdesk_morsa/views/portal/portal_tickets_erp.xml

@@ -214,6 +214,7 @@
                                 </th>
                                 </th>
                                 <th>Fecha de creación</th>
                                 <th>Fecha de creación</th>
                                 <th>Última actualización</th>
                                 <th>Última actualización</th>
+                                <th>Prioridad</th>
                                 <th>Módulo</th>
                                 <th>Módulo</th>
                                 <th>Sucursal</th>
                                 <th>Sucursal</th>
                                 <th>Estado</th>
                                 <th>Estado</th>
@@ -228,8 +229,9 @@
                                             <em t-else="">Ticket</em>
                                             <em t-else="">Ticket</em>
                                         </a>
                                         </a>
                                     </td>
                                     </td>
-                                    <td><span t-field="t.create_date" t-options='{"widget": "date"}' /></td>
+                                    <td><span t-field="t.create_date"/></td>
                                     <td><span t-field="t.write_date" t-options='{"widget": "date"}' /></td>
                                     <td><span t-field="t.write_date" t-options='{"widget": "date"}' /></td>
+                                    <td><span t-field="t.priority"/></td>
                                     <td><span t-field="t.erp_id" /></td>
                                     <td><span t-field="t.erp_id" /></td>
                                     <td><span t-field="t.warehouse_id" /></td>
                                     <td><span t-field="t.warehouse_id" /></td>
                                     <td><span t-field="t.stage_id" /></td>
                                     <td><span t-field="t.stage_id" /></td>