se coloco como campo de solo lectura el valor de tipo de ticket y se agrego un…

se coloco como campo de solo lectura el valor de tipo de ticket y se agrego un botón que permite cambiar el tipo de ticket, ya que al cambiarlo daba problemas por los permisos del usuario

helpdesk_morsa/__manifest__.py

@@ -48,7 +48,7 @@
         'views/odoo/helpdesk_reason.xml',
         'views/odoo/res_users.xml',
         'wizard/change_ticket_.xml',
-
+        'wizard/change_ticket_type.xml',
     ],
     'assets': {
         'web.assets_backend': [

helpdesk_morsa/models/helpdesk_ticket.py

@@ -374,7 +374,7 @@ class HelpdeskTicket(models.Model):
                 'user_id': False,
             })
             action = self.env.ref('sh_all_in_one_helpdesk.sh_action_ticket_dashboard').sudo().read()[0]
-            return {'type': 'ir.actions.client', 'tag': action['tag']}
+            return {'type': 'ir.actions.client', 'tag': action['tag'],'target':'main','name':'Tablero de tickets'}
         else:
             return self.action_done()
    
@@ -389,10 +389,11 @@ class HelpdeskTicket(models.Model):
             vals.update({'user_changes_ids':user_change})
         if 'team_id' in vals:
             if self.team_id.id != vals['team_id']:
-                if vals['team_id'] in [self.env.ref('helpdesk_morsa.techinnical_support').id,
-                self.env.ref('helpdesk_morsa.erp_asistense').id,
-                self.env.ref('helpdesk_morsa.ti_emergency').id]:
-                    vals.update({'name': self.env['ir.sequence'].sudo().next_by_code('helpdesk.ticket.'+str(vals['team_id']) or _('New'))})
+                if vals['team_id'] in [self.env.ref('helpdesk_morsa.techinnical_support').id,self.env.ref('helpdesk_morsa.erp_asistense').id,self.env.ref('helpdesk_morsa.ti_emergency').id]:
+                    _logger.info('Vals es soporte, erp y 911')
+                    if self.team_id.id not in [self.env.ref('helpdesk_morsa.support_second_level').id,self.env.ref('helpdesk_morsa.support_third_level').id,self.env.ref('helpdesk_morsa.purchase_actives').id]:
+                        _logger.info('Equipo no es segundo o 3er nivel')
+                        vals.update({'name': self.env['ir.sequence'].sudo().next_by_code('helpdesk.ticket.'+str(vals['team_id']) or _('New'))})
         if self.is_support == True or self.is_erp == True or self.is_emergency == True:
             if "stage_id" in vals:
                 if self.description == '<p><br></p>' or self.description==False:
@@ -445,4 +446,19 @@ class HelpdeskTicket(models.Model):
             self.assign_me()
         
 
+    def ticket_change_type(self):
+       
+        wizard = self.env['change.ticket.type'].sudo().create({
+            'ticket_id':self.id
+        })
+        return {
+            'name': 'Cambiar tipo',
+            'type': 'ir.actions.act_window',
+            'view_type':'form',
+            'view_mode':'form',
+            'res_model':'change.ticket.type',
+            'res_id': wizard.id,
+            'target':'new',
+        }
+       
 

helpdesk_morsa/security/ir.model.access.csv

@@ -20,8 +20,8 @@ user_purchase_order,purchase.order.user,purchase.model_purchase_order,sh_all_in_
 user_sale_order,sale.order.user,sale.model_sale_order,sh_all_in_one_helpdesk.helpdesk_group_user,1,0,0,0
 
 access_user_ticket_assign,user.ticket.assign,model_user_ticket_assign,sh_all_in_one_helpdesk.helpdesk_group_user,1,1,1,1
-
 access_change_ticket_user,change.ticket.user,model_change_ticket_user,base.group_user,1,1,1,1
+access_change_ticket_type,change.ticket.type,model_change_ticket_type,base.group_user,1,1,1,1
 
 auditor_helpdesk_ticket,helpdeks.ticket.auditor,sh_all_in_one_helpdesk.model_helpdesk_ticket,helpdesk_morsa.ticket_auditor,1,0,0,0
 auditor_helpdesk_category,helpdesk_category.auditor,sh_all_in_one_helpdesk.model_helpdesk_category,helpdesk_morsa.ticket_auditor,1,0,0,0

helpdesk_morsa/views/odoo/helpdesk_ticket.xml

@@ -10,6 +10,7 @@
                 <xpath expr="//header" position="replace">
                     <header>
                         <button name="assign_me" type="object" string="Assignar a mi" class="oe_highlight"/>
+                        <button name="ticket_change_type" type="object" string="Cambiar tipo de ticket" class="oe_highlight"/>
                         <button name="action_approve" type="object" string="Siguiente etapa" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}"/>
                         <button name="action_reply" type="object" string="Respuesta" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',True)]}"/>
                         <button name="action_done" type="object" string="Resolver Ticket" class="oe_highlight" attrs="{'invisible':['|','|',('done_button_boolean','=',True),('open_boolean','=',True),('is_purchase','=',True)]}"/>
@@ -65,7 +66,7 @@
                     <page string="Información General">
                         <group>
                             <group>
-                                <field name="ticket_type" required="1"/>
+                                <field name="ticket_type" force_save="1" readonly="1"/>
                                 <field name="team_id" invisible="1"/>
                                 <field name="team_head" invisible="1"/>
                                 <field name="team_admin_id" invisible="1"/>

helpdesk_morsa/wizard/__init__.py

-from . import change_ticket_user
\ No newline at end of file
+from . import change_ticket_user
+from . import change_ticket_type
\ No newline at end of file

helpdesk_morsa/wizard/change_ticket_type.py

+from odoo import models, fields, api, _
+from odoo.exceptions import UserError
+
+class ChangeTicketType(models.TransientModel):
+    _name = 'change.ticket.type'
+
+
+    ticket_id = fields.Many2one('helpdesk.ticket','Ticket')
+    ticket_type_id = fields.Many2one('helpdesk.ticket.type','Tipo de ticket')
+
+    
+    def ticket_change_team(self):
+        team = self.env['helpdesk.team'].sudo().search([('helpdesk_ticket_type_id','=',self.ticket_type_id.id)],limit=1)
+      
+        update_values = {
+            'ticket_type':self.ticket_type_id.id,
+            'team_id': team.id,
+        }
+        
+        if team.id == self.env.ref('helpdesk_morsa.purchase_actives').id and self.ticket_id.user_id:
+        
+            update_values['user_id'] = False
+
+        self.ticket_id.sudo().update(update_values)
+
+        action = self.env.ref('sh_all_in_one_helpdesk.sh_action_ticket_dashboard').sudo().read()[0]
+        return {'type': 'ir.actions.client', 'tag': action['tag'],'target':'main','name':'Tablero de Tickets'}
+
+    def action_cancel(self):
+        return {'type': 'ir.actions.act_window_close'}
\ No newline at end of file

helpdesk_morsa/wizard/change_ticket_type.xml

+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data>
+        <record id="change_ticket_type_view_form" model="ir.ui.view">
+            <field name="name">change.ticket.type.form</field>
+            <field name="model">change.ticket.type</field>
+            <field name="arch" type="xml">
+                <form string="">
+                    <group>
+                        <field name="ticket_id" invisible="1"/>
+                        <field name="ticket_type_id" required="1"/>
+                    </group>
+                    <footer>
+                        <button name="ticket_change_team" string="Aceptar" type="object" class="btn-primary" />
+                        <button name="action_cancel" string="Cancel" class="btn-secondary" type="object" />
+                    </footer>
+                </form>
+            </field>
+        </record>
+    
+    </data>
+</odoo>
\ No newline at end of file